dh2k Tracker

Re: Payment without permission and can`t cancel my suscription

dh2k — Sun, 28 Mar 2021 04:50:22 GMT

They are already facing a Class Action Federal Lawsuit: https://topclassactions.com/lawsuit-settlements/consumer-products/video-games/1010326-google-stadia-nationwide-class-action-lawsuit-moved-to-federal-court/

"The plaintiff asserts that Google deliberately misled her and other consumers in order to drive subscription orders before the platform was launched and treating them like beta testers."

Clearly shady management, marketing & business practices.

Re: Payment without permission and can`t cancel my suscription

dh2k — Sun, 28 Mar 2021 04:46:59 GMT

I'm wondering if it's serious business malpractice (for an example a midwit product manager is pressuring the engineers working in payment to double charge the customers to meet their target and get his promotion), or it's simply just bad implementation. Either way, whether they are intentionally ripping off customers whether it's just a "simple" a mistake, this is outrageous. I never seen any other service in the US which would charge people without their permission and then refuse to refund them. Clearly, it's not an isolated problem.

Re: Payment without permission and can`t cancel my suscription

dh2k — Thu, 16 Jul 2020 07:25:50 GMT

same thing happened to with me. i canceled right after it tried the service to make sure i won't get charged. yet, somehow i got charged. the subscription didn't show up under the regular google subscription management at all. i couldn't figure out how to cancel without involving customer support. then finally i was able to cancel, but they couldn't refund the payment i didn't intend to pay for a service i haven't used at all.