TheCleaner Tracker

Re: Stadia Returned Not Processed

TheCleaner — Wed, 18 Dec 2019 14:22:52 GMT

Their outsourced customer support was the worst I have ever dealt with. Absolutely atrocious. No empathy and the use of scripts was so apparent. Each call/chat was exactly the same. And like you multiple case ids that went no where and with no response. My next step was to have my credit card dispute the charges.

Re: Stadia Returned Not Processed

TheCleaner — Wed, 18 Dec 2019 13:38:10 GMT

I would recommend reaching out to Grace and/or the google/stadia twitter feed. It was a horrible experience. My favorite was the there is no way to escalate this line I was given. It would help if the website was ever updated with a real status of my return.

Re: Stadia Returned Not Processed

TheCleaner — Sat, 14 Dec 2019 11:35:08 GMT

No problem. This actually was finally resolved on Thursday. It’s so sad I actually had to return it as I ordered day 1 but I just lost my job on the 20th. So sad to lose all my founders goodies but didn’t really have a choice. I would say the support experience was not great during a time of extreme stress. Thank you for the reply @GraceFromGoogle. I appreciate it it a lot.

Re: Stadia Returned Not Processed

TheCleaner — Tue, 10 Dec 2019 13:56:22 GMT

Thanks for the reply but I am now up to 5 tries with them. It has been one of the worst customer support experiences I have ever had. I have been in contact with my credit card to have them dispute the charge with Google but that takes time.

Stadia Returned Not Processed

TheCleaner — Tue, 10 Dec 2019 12:35:12 GMT

So shortly after my Founders Edition arrived I lost my job and had to return it. Everything went well until Google received my return package. They’ve had it since November 28th and have not processed the return. I’ve contacted Google Store support multiple times and all they keep saying is “our product specialist team” is looking into it” and someone will get back to you in 14-48hrs but no one ever has. It’s at the point where I’d just be happy to get it back since I don’t think the charges will ever be refunded. Anyone have any advice? @GraceFromGoogle @ChrisFromGoogle is there anyway You can assist?