topic Re: Can't remove Billing in Payments & Billing

Can't remove Billing

MrFrost — Sat, 11 Apr 2020 12:12:08 GMT

Hi!

I saw that there are 2 free months for Stadia Pro. After signing up, it said that the secret code wasn't right or something like that. When I went in the setting, I couldn't remove the payment info, and when I tried it said that I have to add another one for Stadia Pro (translate, the subscription for 0,00€ is expired). Now I can't remove my payment info, and can't even play with Stadia Pro. I tried deleting my Stadia account, but that didn't work. Please help!

Re: Can't remove Billing

Tobonaut — Sat, 11 Apr 2020 13:10:42 GMT

@MrFrost

Uh, that sounds frustrating. The deletion if your Stadia account could take up to 30 days.

In your case, I think the best option is to talk / chat to the Stadia support directly.

https://support.google.com/stadia/contact/stadia_chat

Did you try to remove the payment info in other Google Services besides Stadia? Your "default" Google payment method should be used for Stadia.

Nevertheless, it sounds like an error in the Stadia's process, that's why I think it would be the best to contact the support.

Re: Can't remove Billing

MrFrost — Sat, 11 Apr 2020 17:15:51 GMT

Thanks! Now someone at Google is helping me out.

Re: Can't remove Billing

Tobonaut — Sat, 11 Apr 2020 17:46:23 GMT

Great to hear!