topic Re: Completely uncontactable customer services and ignored feedback in Payments & Billing

Completely uncontactable customer services and ignored feedback

Shipman — Fri, 07 Feb 2020 09:42:37 GMT

I've been tyring to complain and request a refund on both the hardware and the games since day 1 and all I ever get is this... (see below).

Anyone seeing this AVOID Stadia. At this point I officially HATE Google.

This is all about attention, we're beta testers and they just don't care. All feedback has been ignored, utterly.

Re: Completely uncontactable customer services and ignored feedback

Mad_Dog_Bravo — Fri, 07 Feb 2020 09:51:44 GMT

@Shipman : Which country are you located in?

Re: Completely uncontactable customer services and ignored feedback

Chufu — Fri, 07 Feb 2020 10:36:58 GMT

Try maybe to contact the Google Store support via this article (for hardware refunds) and this one for contacting Stadia Support (for games refunds).

I mean due to technical issues or overloading-times it might happen that the support is unavailable, but normally you should be able to reach the customer support. If you are located in a specific area in the world and you tried another language, it might also be worth a try to contact the English customer support (if you understand English well), because their lines are normally definetely open, while language-specific ones sometimes are not.

Re: Completely uncontactable customer services and ignored feedback

Shipman — Fri, 07 Feb 2020 14:21:42 GMT

I’m in UK. Birmingham to be exact.

I have asked for contact to be made and nothing.

This, on top of a release schedule that is surely a bad joke, makes me want to just wash my hands of stadia forever.

Re: Completely uncontactable customer services and ignored feedback

Mad_Dog_Bravo — Fri, 07 Feb 2020 16:13:58 GMT

@Shipman

I've never had any issues yet getting in contact with UK support in the 2 or 3 occasions when I've needed to; although that is just from my personal experience, I am also in the UK east coast.

https://support.google.com/store/answer/7334136?hl=en#contact=1

I'm looking at Request chat 3-5 min wait, Request Callback under 1 min, Email support 18-24 hours