topic Re: Have bought a game but not listed in Payments & Billing

Have bought a game but not listed

vipinholland — Sun, 08 Dec 2019 17:31:04 GMT

I have buy red dead redemption in stadia and pay with IDEAL. But the game is not listed in my app.

Re: Have bought a game but not listed

codesplice — Sun, 08 Dec 2019 18:27:53 GMT

@vipinholland Does it show up in Purchases & Subscriptions at https://stadia.google.com/settings?

Re: Have bought a game but not listed

vipinholland — Sun, 08 Dec 2019 18:31:34 GMT

No it does't. But the money is listed as payed at my bank account. Ideal is direct payment in the Netherlands.

Re: Have bought a game but not listed

codesplice — Sun, 08 Dec 2019 18:59:33 GMT

@vipinholland You might want to reach out to Stadia Support to see if they can check into this for you:

https://support.google.com/stadia/contactflow

Re: Have bought a game but not listed

vipinholland — Sun, 08 Dec 2019 19:45:00 GMT

Ok thanx

Re: Have bought a game but not listed

Lutorius — Mon, 13 Sep 2021 15:19:19 GMT

Did you ever find out what the deal is? I'm having the same issue. Is there a lag for purchases to show up?

Re: Have bought a game but not listed

JamesFromGoogle — Tue, 14 Sep 2021 22:00:51 GMT

Hey there @Lutorius,

Thanks for the comment on this topic. I'm sorry that you are running into a delay of your purchase showing up in your game library. I do want to highlight that this is an old topic, so you more than likely won't get as many responses here. If you are still running into this issue, I'd recommend creating a new post for more visibility.

With that said, we're going to go ahead and close this conversation.

Thank you,

James