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    <title>topic Re: I want to refund a game I purchased in Payments &amp; Billing</title>
    <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83064#M3750</link>
    <description>&lt;P&gt;@Deleted User&lt;/a&gt;&amp;nbsp;Actually, it looks like different selection results in different support options. When you filled in form, can you try following the answer below? I just tried it and it gave me option to start a chat&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_0-1663708292317.png" style="width: 999px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9138iD01E9A6710772844/image-size/large?v=v2&amp;amp;px=999" role="button" title="Ivan_0-1663708292317.png" alt="Ivan_0-1663708292317.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just click next on the next step and you should see the following&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_1-1663708339290.png" style="width: 999px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9139i1D7E3AD8A614B56A/image-size/large?v=v2&amp;amp;px=999" role="button" title="Ivan_1-1663708339290.png" alt="Ivan_1-1663708339290.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 20 Sep 2022 21:12:28 GMT</pubDate>
    <dc:creator>Ivan</dc:creator>
    <dc:date>2022-09-20T21:12:28Z</dc:date>
    <item>
      <title>I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83045#M3740</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hello guys,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Let me introduce myself, my name is Marcel. First of all I hope you, your families, friends, relatives and close people are doing well.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I want to refund a game I purchased today, FIFA 22. I barely played for 2 hours because the service didn't work as well as I thought. So now that I gave it a try and probably I am not going to use it any longer, I want to do this kind of request.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I hope you can help me solve this issue. We are in touch. Thank you in advance for your time.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Kind regards.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@86D5B654F5634F41B85D1B72D3D92E1F/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 20:29:44 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83045#M3740</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-20T20:29:44Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83047#M3741</link>
      <description>&lt;P&gt;Hi&amp;nbsp;@Deleted User&lt;/a&gt;&amp;nbsp;refunding a Stadia game is a pretty straightforward process. Since you've been playing for less than 2 hours, you're definitely eligible as long as you didn't purchase the game more than 14 days ago. Please take a look at the article below for instructions on how to get refund on Stadia games&lt;/P&gt;
&lt;P&gt;&lt;A href="https://support.google.com/stadia/answer/9598538" target="_blank"&gt;https://support.google.com/stadia/answer/9598538&lt;/A&gt;&amp;nbsp;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please give it a shot and let us know if you're having issues.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 20:32:27 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83047#M3741</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2022-09-20T20:32:27Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83050#M3742</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hi Ivan,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;The problem is that the &lt;/SPAN&gt;Request Refund&lt;SPAN&gt; button is not present. I know that I played less than 2 hours because the service was crashing all the time. I am going to share a screenshot with you.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;A cordial greeting.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot.png" style="width: 999px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9135i3C2EE4DA3DAB8EB3/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot.png" alt="Screenshot.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 20:39:49 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83050#M3742</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-20T20:39:49Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83052#M3743</link>
      <description>&lt;P&gt;Hi @Deleted User&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;Are you looking under your stadia settings for the purchase history? I know that is an odd place to put past purchase but that is where it is.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 20:45:50 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83052#M3743</guid>
      <dc:creator>ShadowKnight</dc:creator>
      <dc:date>2022-09-20T20:45:50Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83055#M3744</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30431"&gt;@ShadowKnight&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;I am looking at my Settings. The screeshots attached can show you what I am trying to do.&lt;/P&gt;&lt;P&gt;Kind regards.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot-1.png" style="width: 999px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9136i350529CB0203BD34/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot-1.png" alt="Screenshot-1.png" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot-2.png" style="width: 999px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9137i6DBDF2073396D5BB/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot-2.png" alt="Screenshot-2.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 20:52:16 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83055#M3744</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-20T20:52:16Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83056#M3745</link>
      <description>&lt;P&gt;@Deleted User&lt;/a&gt;&amp;nbsp;From your screenshot it looks like you've played 2 hours and 8 minutes. I'm afraid you will not be eligible to return the game at this point.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 20:53:20 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83056#M3745</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2022-09-20T20:53:20Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83057#M3746</link>
      <description>&lt;P&gt;Hi &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;I understand what you said but Stadia was crashing like all the time and it is just like 8 min plus. I don't think that is fair, I am loosing here $60 for 2h of gameplay.&lt;/P&gt;&lt;P&gt;Kind regards.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 20:59:05 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83057#M3746</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-20T20:59:05Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83058#M3747</link>
      <description>&lt;P&gt;@Deleted User&lt;/a&gt;&amp;nbsp;In this case I would recommend reaching out to support and explain your situation. Maybe they can make an exception. No promise of course, but it's definitely worth a shot&lt;/P&gt;
&lt;P&gt;&lt;A href="https://support.google.com/stadia/gethelp" target="_blank"&gt;https://support.google.com/stadia/gethelp&lt;/A&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 21:02:28 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83058#M3747</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2022-09-20T21:02:28Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83059#M3748</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;Is there any other way I can get in contact with the Google Stadia Support team ? Because I don't have a Facebook or a Twitter account. I know that sounds wierd but I don't use social media, XD.&lt;/P&gt;&lt;P&gt;Kind regards.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 21:07:20 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83059#M3748</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-20T21:07:20Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83061#M3749</link>
      <description>&lt;P&gt;@Deleted User&lt;/a&gt;&amp;nbsp;They usually have phone and email option. I just tried it and currently it does look like the options are through Facebook and Twitter. Are you based in US? If yes, I can help check once in a while and I can ping you when I see the phone or email option.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 21:09:56 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83061#M3749</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2022-09-20T21:09:56Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83064#M3750</link>
      <description>&lt;P&gt;@Deleted User&lt;/a&gt;&amp;nbsp;Actually, it looks like different selection results in different support options. When you filled in form, can you try following the answer below? I just tried it and it gave me option to start a chat&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_0-1663708292317.png" style="width: 999px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9138iD01E9A6710772844/image-size/large?v=v2&amp;amp;px=999" role="button" title="Ivan_0-1663708292317.png" alt="Ivan_0-1663708292317.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just click next on the next step and you should see the following&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_1-1663708339290.png" style="width: 999px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9139i1D7E3AD8A614B56A/image-size/large?v=v2&amp;amp;px=999" role="button" title="Ivan_1-1663708339290.png" alt="Ivan_1-1663708339290.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 21:12:28 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83064#M3750</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2022-09-20T21:12:28Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83065#M3751</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;I am in the US right now. So, yeah, no problem. If you find the phone number or the email address to get in contact with me to let me know ASAP.&lt;/P&gt;&lt;P&gt;Kind regards.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 21:12:57 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83065#M3751</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-20T21:12:57Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83066#M3752</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;I am going to give it a try and let you know about it. Thank you very much even that the issue is not solved yet.&lt;/P&gt;&lt;P&gt;Kind regards.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 21:16:34 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83066#M3752</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-20T21:16:34Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83108#M3756</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I got in contact with Cris from the Google Stadia Customer Care Team and he helped me with it. I just had to send a video showing the errors and game performance as proof. The expert team gave me the reason and since I just played 8 min passed the 2 hours they decided to give me a refund for the game. I already received the email notification for it and I will let you know when I get it. By the way, so far, thank you very much for your help and time again.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;Kind regards.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot-3.png" style="width: 745px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/9144iF71EC1B3113D5C54/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot-3.png" alt="Screenshot-3.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Sep 2022 16:45:06 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83108#M3756</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-22T16:45:06Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83112#M3757</link>
      <description>&lt;P&gt;@Deleted User&lt;/a&gt;&amp;nbsp;Great to hear that you were able to get the refund, and thanks for reporting back! &lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@B5E4C0AF5E83CB4E2DCD35F735C1320B/emoticons/1f604.png" alt=":grinning_face_with_smiling_eyes:" title=":grinning_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Sep 2022 17:03:11 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83112#M3757</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2022-09-22T17:03:11Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83192#M3767</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hello &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;,&lt;/SPAN&gt;&lt;/P&gt;&lt;DIV&gt;I received the&amp;nbsp;refund. Thank&amp;nbsp;you very much for your time and help.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;Kind&amp;nbsp;regards.&lt;/DIV&gt;</description>
      <pubDate>Mon, 26 Sep 2022 21:03:11 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/83192#M3767</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-09-26T21:03:11Z</dc:date>
    </item>
    <item>
      <title>Re: I want to refund a game I purchased</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/84649#M4019</link>
      <description>&lt;P&gt;Hello guys,&lt;/P&gt;&lt;P&gt;I just want to say thank you and good bye because since Stadia is shutting down I am going to delete my account.&lt;/P&gt;&lt;P&gt;Kind regards.&lt;/P&gt;</description>
      <pubDate>Sat, 29 Oct 2022 16:34:26 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-want-to-refund-a-game-I-purchased/m-p/84649#M4019</guid>
      <dc:creator>Deleted User</dc:creator>
      <dc:date>2022-10-29T16:34:26Z</dc:date>
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