topic Re: Problemas com cobrança in Payments & Billing

Problemas com cobrança

Kaique — Sat, 06 Nov 2021 03:16:15 GMT

Hi, I'm from Brazil and I tried to sign Google Stadia using my credit card, I used any zip code I saw on the internet and tried to proceed with the payment, but it didn't work, so I went back to my paid market account and saw that a total of 9.83 reais aviam was withdrawn by "Google temporary hold", I still haven't had my money back, and I ask for help, I also wanted to know why I couldn't sign I thought I could even live in Brazil, I appreciate it.

Re: Problemas com cobrança

JamesFromGoogle — Tue, 09 Nov 2021 18:20:30 GMT

Hi @Kaique,

As of right now, Brazil is not one of our supported countries. Sadly, Stadia won't work for you until it is available. As far as the hold on your card, it will be returned. It's possible that since you tried to use a zip code you saw on the internet that the website and your bank may extend the hold. For now, keep an eye on our official social media outlets for news until Stadia does become available for you.

Thank you,

James

Re: Problemas com cobrança

JamesFromGoogle — Fri, 19 Nov 2021 18:17:54 GMT

Hi there,

Just wanted to double check to see if there were any follow up questions regarding this topic. Let us know.

Thank you,

James

Re: Problemas com cobrança

JamesFromGoogle — Tue, 23 Nov 2021 22:49:41 GMT

Hi again,

Since we haven't seen any updates, we'll go ahead and close this topic now. Thank you for the post and we look forward to seeing you again in our community.

Best,

James