topic Re: mistake purchase refund in Payments & Billing

mistake purchase refund

loganbrooks23 — Tue, 12 Oct 2021 13:34:34 GMT

I was scrolling therought the store looking at things and I clicked on something for destiny 2, it opened up the page and it wasn't loading so I started clicking the screen and accidentally puchaced a $50 item that doesn't even work in game. please help I would like my money back!

-logan brooks

Re: mistake purchase refund

Ivan — Tue, 12 Oct 2021 14:43:54 GMT

@loganbrooks23 can you check what you actually purchased? If you accidently purchased DLC/add-ons, the official policy is that it's that they're non refundable. Since Destiny 2 is a free to play game, I'm afraid this is what's happening to you.

If that's the case, I highly recommend you to contact support to explain the situation and see if they can grant you an exception.

https://support.google.com/stadia/gethelp

Re: mistake purchase refund

Mrmojorisin19 — Wed, 20 Oct 2021 21:57:39 GMT

I had a similar problem this evening. My 7 year old son was playing Crew 2 through my Stadia controller on Chromecast and accidently purchased the Season Pass for £32.99. He literally pressed 3 times on the control pad and it was purchased! At no point did it ask for a password to verify the transaction. I contacted Google through the online chat and explained the situation and they are going to kindly refund me. I raised the issue with the google employee and asked if there was any setting I could change to ensure any purchases are verified by me, but there is no way of changing it. Purchases are only only verified on a android device (ie your phone) but obviously this purchase is being done through the Chromecast. This is clearly a security issue and i was told to raise it through the feedback option on my stadia account.