topic Re: Stadia pro refund in Payments & Billing

Stadia pro refund

cabester102 — Sun, 15 Mar 2020 02:25:56 GMT

I forgot to unsubscribe from Stadia pro after google gave it to me for free. Today google charged me $10 for a subscription and I don't want it. I cant find any way to request a refund. I did what google told me to do and go into my payment history and click it and hit request refund but that inst even an option like google said. I need help figuring this out!

Re: Stadia pro refund

Mad_Dog_Bravo — Sun, 15 Mar 2020 12:25:07 GMT

@cabester102 :

I don't believe that you can request a refund for a pro subscription. Once you have subscribed that is it. There is no partial refund for unused parts of the subscription. It is up to the end-user to cancel their subscription prior to the rollover point.

As per the Stadia policy:

"When you purchase or subscribe to digital content with Stadia, you agree that the digital content will be available to you immediately, and you acknowledge that, as a result, you waive your automatic statutory right of withdrawal. Therefore, you will not be eligible for a refund (or any alternative remedy), except where digital content is defective, does not match its description, or where Google voluntarily offers refunds, as stated below."

The full policy can be found here: https://support.google.com/stadia/answer/9598538?hl=en-GB&ref_topic=9495516

Re: Stadia pro refund

GiulianoC — Mon, 30 Aug 2021 13:07:04 GMT

unfortunately that's how Stadia makes money: they give you a free subscription and hope for you to forget to cancel. most users won't forget, some will, and for Stadia that's the revenue. for the rest I think the service is pretty useless.
I have also been burnt with the same trick, it's 10 dollars only but the principle is worth much more. I will proactively look for alternative services, if that's how Google treats its users.