topic Re: Cant purchase games anymore in Payments & Billing

Cant purchase games anymore

Renero — Sun, 02 May 2021 18:33:08 GMT

Hello, i used stadia for a month and purchased games before but now when i want to pay and play the game it looks like everthing is working with the paymend but then nothing changes, it shows the price of the game and i can repeat the purchase process over and over.

Re: Cant purchase games anymore

Chufu — Mon, 03 May 2021 16:18:26 GMT

Hey @Renero,

on which device do you have this problem? Are you trying to purchase in the browser on stadia.google.com or in the Stadia app?

Can you try the other way as well, just to make sure it's not a general problem for you? So for example if you have the problem in the Stadia app on a mobile device, try to login to a laptop/PC and try to purchase the game on stadia.google.com.

Depending on your answer I am more than happy to help you with further TS steps after you confirmed where the issue is actually happening and if it happens everywhere or only on that specific device.

Re: Cant purchase games anymore

Renero — Tue, 04 May 2021 09:09:53 GMT

Hello, thanks for your answer!

So let me quick tell you what i tried so far.

Tried it on IOS - (through browser bookmark,Safari) and also on my Macbook with google chrome browser, same result.

yesterday i could contakt the support and we tried different things that doesnt work so far.

- Log out and in again

- change payment method (delete old one, add new ones)

- checked if my system is with latest updates

- tried it also in inkognito mode in the browser

but with no results. they told me that they have to investigate the probleme and i will get an email from them.

what i have to mention is that it worked perfect before and i bought games so it appeared only in the last couple of days.

Thank you very much for your help !!!

Re: Cant purchase games anymore

Renero — Tue, 04 May 2021 15:24:15 GMT

i tried to buy division 2 and it worked now, but for outcasters no change

Re: Cant purchase games anymore

Chufu — Tue, 04 May 2021 16:14:02 GMT

Especially because you encounter the same problem on different devices lets me think it might be a general problem for you (no idea about the reason), so it was great, that you got already in touch with the Stadia support.

I think it's a good idea, because you have already a ticket open with them, to update them with your recent actions (that it worked for you now for Division 2, but not for outcasters), maybe this information will help their specialists to narrow down the problem.

Good luck to you in this really specific case!