Can't buy games in the Store (OR-HDT-01)

BenSwlololo — Sun, 31 Jan 2021 20:33:22 GMT

Hey Guys,

I can't buy any games on Stadia. Got my Stadia Pro account with a credit card which works perfectly fine on other platforms, but somehow i can't buy any games on the store. I always recieve the error report (OR-HDT-01). I checked my credit card multiple times and i don't know how to fix this issue.

Re: Can't buy games in the Store (OR-HDT-01)

Chufu — Sun, 31 Jan 2021 20:36:45 GMT

Hey @BenSwlololo,

I would recommend as you receive that specific error message about your transaction to try to follow this article for troubleshooting steps. In addition to that you can also try to remove your payment method on pay.google.com and add it again to see if that fixes the issue.

If you have an Android device, you can also try via the Stadia app to purchase games (once purchased, you can play them everywhere, on mobile, TV or PC). With Android you can also use PayPal or Google Play Balance as payment methods (depending on the country though, here is a list of accepted payment methods per country).

If you don't have an Android device, you need to try another credit card in the browser. There are other options like Revolut for example, which people were recommending, but you need to do some research on your own, which credit card works best for you.

You can also contact the Stadia support as they might be able to escalate this further, it would be at least worth a try.

topic Re: Can't buy games in the Store (OR-HDT-01) in Payments & Billing

Can't buy games in the Store (OR-HDT-01)

Re: Can't buy games in the Store (OR-HDT-01)