Refunded Game - No Money Refunded

NoxyTree — Sun, 24 Jan 2021 10:43:21 GMT

Good Morning Everyone,

The other day I refunded Baldur's Gate 3 on my stadia account, and the refund request went through quite quickly. However, I still have yet to receive any money in my bank account.

Any idea how I can get in touch with Google about this issue? It's a £50 game.

Re: Refunded Game - No Money Refunded

Chufu — Sun, 24 Jan 2021 11:40:14 GMT

Hey @NoxyTree,

when you receive a refund from Google, it's usually payed back to your payment method that you've used to purchase that game. Depending on the payment method, it can take up to 30 days until the money arrives, but most of the times, it arrives within 7 days. More information you can also find here in the bottom of this article.

You can check the status of your refund in pay.google.com. Just select the game, click it and check the status.

You can also contact the Stadia support about the refund, but I doubt they can do anything to make the refund faster, but they could maybe help you checking out if the status of your refund is still in process.

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Refunded Game - No Money Refunded

Re: Refunded Game - No Money Refunded