topic Re: Error [OR-HDT-01] when I try to buy Mortal kombat 11 ultimate in Payments & Billing

Error [OR-HDT-01] when I try to buy Mortal kombat 11 ultimate

Kprime — Thu, 21 Jan 2021 17:25:54 GMT

Hi,

I'm trying to buy kombat 11 ultimate, and it seems to me the following error:

[OR-HDT-01]

my credit card is ok

Re: Error [OR-HDT-01] when I try to buy Mortal kombat 11 ultimate

Chufu — Thu, 21 Jan 2021 18:01:26 GMT

Hey @Kprime

I would recommend as you receive that specific error message about your transaction to try to follow this article for troubleshooting steps.

If you have an Android device, you can also try via the Stadia app to purchase games (once purchased, you can play them everywhere, on mobile, TV or PC). With Android you can also use PayPal or Google Play Balance as payment methods (depending on the country though, here is a list of accepted payment methods per country).

If you don't have an Android device, you need to try another credit card in the browser. There are other options like Revolut for example, which people were recommending, but you need to do some research on your own, which credit card works best for you.

You can also contact the Stadia support as they might be able to escalate this further, it would be at least worth a try.

Re: Error [OR-HDT-01] when I try to buy Mortal kombat 11 ultimate

Kprime — Thu, 21 Jan 2021 18:04:03 GMT

Credit card is accepted. Last week I bought smoothly cyberpunk

Re: Error [OR-HDT-01] when I try to buy Mortal kombat 11 ultimate

RXShorty — Fri, 22 Jan 2021 08:41:26 GMT

Hi @Kprime,

Best thing you can do is try to contact Stadia support.

They will help you or redirect you to the right department to help you out.