topic Re: Refund in Payments & Billing

Refund

Yoboy — Sun, 03 Jan 2021 00:09:02 GMT

I can't get a refund for AC unity and i player just 6minutes, why?

Re: Refund

Ivan — Sun, 03 Jan 2021 00:21:59 GMT

@Yoboy When did you purchase the game? Also, how did you try to get a refund? Can you show what kind of error you're getting? I was able to return Cyberpunk without issue through the app.

Re: Refund

Yoboy — Sun, 03 Jan 2021 00:41:55 GMT

Purchased yesterday, i tired the refund with the app and with the website, the error is sometimes in the websites and sometimes in the mail they send me in like 10 seconds, that say that the purchase is not eligible for refund

Re: Refund

defischerrockt — Sun, 03 Jan 2021 13:33:39 GMT

hey @Yoboy

You should contact support for a refund

https://support.google.com/stadia/gethelp

Re: Refund

Yoboy — Sun, 03 Jan 2021 23:18:23 GMT

Thx! Resolved now, they manually did it, i don't know which was the problem, some bug in the refund maybe