I paid in USD whereas I'm in EU / Promo code restricted

Yummybank — Tue, 15 Dec 2020 01:14:04 GMT

Hello,

I ran after the support during 5days. I filled a form and gave personal informations to be reached on Stadia and Twitter.
I live in Europe and I've been charged in USD.
After 5 HOURS in a queue of +500 people, I reached the support on chatlive which told me to add a new profile payment.
Unfortunately, the promo code linked to my last purchase (Cyberpunk) is strictly limited to USA. I cant order from my country.
Today, the supplies are depleted in my country ... therefore I wont enjoy the special offer.

I subscribed to Stadia Pro and accepted to pay a video game at highest price. Why arent you able to tell the truth to your customers ? "soon" is not a deadline and we have no ticketing service.

I feel really disappointed.

Re: I paid in USD whereas I'm in EU / Promo code restricted

AndroiFy — Tue, 15 Dec 2020 09:40:44 GMT

When did you subscribe to Stadia, did you see any payments in USD? I recommend you to check this article Stadia return policy

topic Re: I paid in USD whereas I'm in EU / Promo code restricted in Payments & Billing

I paid in USD whereas I'm in EU / Promo code restricted

Re: I paid in USD whereas I'm in EU / Promo code restricted