Subscribed to Stadia Pro, but cannot buy games

fsfjhejertjrj — Tue, 08 Dec 2020 00:00:29 GMT

My payment cannot be completed with the error OR-HDT-01

However, I was able to subscribe to Stadia Pro just fine! Why can't I buy games then 30 seconds later?

It's not an issue of my bank.

Re: Subscribed to Stadia Pro, but cannot buy games

Ivan — Tue, 08 Dec 2020 16:56:14 GMT

@fsfjhejertjrj You actually don't need Stadia Pro to purchase games. I did a quick search of the error and it looks like there's an issue of your method of payment. Do you have any other device you can try to make the purchase from? Which method of payment are you using, and which country? (please don't include personal info) Are you paying by debit? If yes, do you have enough money in the account?

If all fails, you can try to get hold of support. Keep in mind they might have limited availability due to COVID

https://support.google.com/stadia#topic=9634925

On top right, click on 'Contact Us' > then request chat/callback to speak to a representative. Try it from a computer browser if the option is not shown on mobile

topic Re: Subscribed to Stadia Pro, but cannot buy games in Payments & Billing

Subscribed to Stadia Pro, but cannot buy games

Re: Subscribed to Stadia Pro, but cannot buy games