topic Re: Change payment profile in Payments & Billing

Change payment profile

S3basuchian — Tue, 08 Dec 2020 07:58:55 GMT

Hi there,

I have recently changed my Stadia country (Google support helped me with that, was super quick and easy). However I have one problem remaining: My Stadia Pro sub is still tied to my old Payment Profile and I don't have a way to change it. I already contacted Google support twice with this issue, but they don't seem to understand (they all want me to make a new payment method, but don't seem to understand that I want to change the entire profile).

Does anyone know if there is a way to change the profile for the Pro sub? Like I said the country is already changed

Re: Change payment profile

Tobonaut — Tue, 08 Dec 2020 09:50:58 GMT

hi @S3basuchian

do you mean the kind of payment? e.g. from one VISA card to another? The payment is chained to your Google account (as you already know).

Nevertheless, what if you cancel the sub and "re-subscribe" it using your new payment method?

Re: Change payment profile

S3basuchian — Tue, 08 Dec 2020 09:54:36 GMT

Hi,

No I don't mean the payment method. When you go to pay.google.com you have the possibility to have multiple payment profiles, which can be tied to different countries.

I want to switch this profile to another (Stadia sub is tied to the payment profile with the address in my old country).

When i cancel the sub and click on re-activate it automatically uses the same payment profile again.

Re: Change payment profile

RXShorty — Wed, 09 Dec 2020 01:44:13 GMT

I had the same issue.

The way I resolved this was by cancelling Pro. And used my phone to enable it again with the Stadia app when it expired.

On my phone I had setup the other payment method within in the Google Play Store.

Somehow I couldn't figure it out on my PC.

But the Stadia app and Play Store payment method worked just fine.

Hope this helps.

Re: Change payment profile

S3basuchian — Sat, 19 Dec 2020 22:28:30 GMT

Edit: It worked! Thanks!

That's great to know! My Pro sub expires on Dec 19.

I'll let you know if your proposed solution worked for me as well!

Thanks in advance