topic Re: Family Account in Payments & Billing

Family Account

Bubba2284 — Mon, 30 Nov 2020 01:45:41 GMT

Tring to set up an account for the family. Seem to have it managed on my side, but when I installed the app on my daughter's tablet and tried to access a Free Pro game, it asked her to start a trial account.

I already have one set up. I know it is seeing my account because it acknowledged my Google One subscription.

What am I missing? How can I get her going under my subscription?

Thanks.

Re: Family Account

Y1-K — Mon, 30 Nov 2020 07:15:46 GMT

I did not find a way around this myself. I ended up adding a couple of euros to my son's account in order to activate the trial-month (and then proceeded to spend said money combined with the €10,- coupon you currently get). Just don't forget to cancel the subscription right away and set her account to share the game you just bought.

Re: Family Account

Chufu — Mon, 30 Nov 2020 22:15:10 GMT

I could imagine this is happening because both of you maybe made a mistake when setting up the family sharing in Stadia?

I could only recommend to follow the steps mentioned in this article (especially the parts about supervised accounts) and otherwise get in contact with the Stadia support to make sure no step has been avoided.

Re: Family Account

FinalCountDown — Thu, 04 Feb 2021 19:30:13 GMT

i tried to setup family link account, but in the middle of process, it gets frozen, never fonished due to unknown freeze Anyway. i saw this staria.google.com by google saying my child purchased/enrolled stardia and my permisdion not necessary. i have nl idea. Around the same time(Jan21-22), my account disappeared from my phone and replaced by my ither primary google account