topic Re: 5$ fee for a free trial in Payments & Billing

5$ fee for a free trial

GUSTACO — Tue, 27 Oct 2020 17:04:43 GMT

I want my money back. I didn't even have it open for an hour, the **bleep** thing sucked to try to set up and y'all have the balls to change me after for a free trial?

Please learn your place as the garage streaming app, and return my money, I refuse to give you blood suckers any more then I have to

Re: 5$ fee for a free trial

AndroiFy — Tue, 27 Oct 2020 18:40:34 GMT

Probably the charge is an auth hold which is normal and you can see on most of the subscription.

If this is not the case, check here how to submit a refund request: https://support.google.com/stadia/answer/9598538?hl=en-GB (change the language base on the country where are you).

Re: 5$ fee for a free trial

Tobonaut — Tue, 27 Oct 2020 19:14:27 GMT

Hi @GUSTACO

just for clarification, you had a trail, that trail expired and now you are charged for an upcoming month, or did you charged for a free trail which is part of the verification process?

Re: 5$ fee for a free trial

GUSTACO — Tue, 27 Oct 2020 19:16:54 GMT

You are correct, this seems to be the case

Re: 5$ fee for a free trial

GUSTACO — Tue, 27 Oct 2020 19:18:48 GMT

No mate, I downloaded the app to try God's and Monster's, got bored and canceled my account and subscription within the same hour.

Not to mention the horrible experience I had trying to even set up a sub, I'm just appalled they think they can charge me for an less then an hours use, but someone else commented that it's probably just a hold in case I renewed it, which definitely isn't happening