topic Re: Stadia pro refund in Payments & Billing

Stadia pro refund

Peppy754 — Sun, 21 Jun 2020 19:13:07 GMT

So, I set a reminder on my phone to cancel the free 3 months of Stadia a while back. The reminder has not come through and I have been billed £8.99. I was wondering if I could get a refund as I have not claimed any games nor played any of my stadia pro game within the last 6 days (when I was billed) I would like a refund or a link to online chat.
thanks

Re: Stadia pro refund

Chufu — Sun, 21 Jun 2020 19:38:21 GMT

Hey Peppy,

first of all, if you don't want to pay Stadia Pro any further, I would recommend you to cancel the subscription as otherwise you will be billed every month. To do so, simply go to play.google.com, make sure you are logged in with the correct account, choose "My subscriptions" on the left hand side and there you can manage Stadia Pro and click "cancel".

Regarding the refund: You can try using the button in this article to request a refund. Usually Google has a 48 hour window to request a refund via that way for Google Play purchases. This might not work for subscriptions though. Here you can also find some more info about Stadia return policy. You mentioned that it's already 6 days ago. In that case, you need to ask the Stadia support team if they might be able to do grant you a refund.

Best of luck!

Re: Stadia pro refund

Abdoulhanan — Sat, 27 Jun 2020 04:00:03 GMT