topic Re: Refund in Payments & Billing

Refund

Reyna — Wed, 10 Jun 2020 09:33:25 GMT

I want to refund money for Google Stadia Subscription. I don't use this app(it's doesn't work in my country), but yesterday i was chardged money for a google stadia sub(i tried to use trial some time ago). I don't need it. How i can return money back?

Re: Refund

Tobonaut — Wed, 10 Jun 2020 17:28:51 GMT

Hi @Reyna

You can try to ask the Stadia support, maybe they are generous and refund you.

https://support.google.com/stadia/contact/stadia_chat

I will inform the Stadia team that they might want to improve on this scenario.

Re: Refund

nobodypanic — Wed, 10 Jun 2020 23:15:33 GMT

I just had this happen, i signed up for the trial, to see what it was like, i think we tried it once, had some tech related issues, then other things came up. I did not see the renewal notice come through, but I did notice the bill. So I contacted them right away, they see that I was not using it, saving games or even logging in. But they refuse to refund my money. Saying it was policy and impossible for them to do so adn keep sending me to a link talking about refunds. Part of it saying to contact them if you think you need a refund....