topic Re: Stuck at start screen of game in Stadia on TV

Stuck at start screen of game

Els — Wed, 11 Nov 2020 18:42:35 GMT

Hi, I want to use Stadia via my Chromecast on TV. Everything works just fine but I have a problem when starting a game. Every time I start a game and it displays the start screen that says "Press any key" I literally can press any key and nothing will happen. The screen doesn't freeze, to be clear. The music plays and animations run. But the only thing I can do at this point is closing Stadia/the game and reach to the Stadia menu to the settings etc...And this problem only comes up when I am home and using my own WiFi. Chromecast + controller were tested with a different WiFi and worked fine.

Really frustrating. I hope someone can help.

Re: Stuck at start screen of game

Chufu — Wed, 11 Nov 2020 19:34:57 GMT

hm sounds weird, does it work for you when you try using an Ethernet cable and then try again?

Maybe it does also help to reset your router/internet just to be sure?

Re: Stuck at start screen of game

Els — Wed, 11 Nov 2020 20:48:56 GMT

Good ideas and I tried all these things but the problem unfortunately still persists.

Re: Stuck at start screen of game

Els — Wed, 11 Nov 2020 21:00:56 GMT

Maybe it's important to mention that this problem also occured when I tried a friend's account and controller on my TV that otherwise always works perfectly fine. So it has to do with either my WiFi connection or my TV. I would confidently assume that my chromecast nor my controller are broken.

Re: Stuck at start screen of game

ChrisFromGoogle — Wed, 18 Nov 2020 19:14:13 GMT

Hi @Els, thanks for writing in about this. I think, based on your description of events, that the issue might be with your local network. There may be a setting in your router which is interfering with the connection the CCU is establishing with the Stadia service. For additional help, please reach out to our support team.

Re: Stuck at start screen of game

Carjack21 — Tue, 03 Aug 2021 02:59:53 GMT

I'm having same issue. Did you ever resolve this?
1st time playing yesterday & no problems, today this happens

Re: Stuck at start screen of game

JamesFromGoogle — Tue, 03 Aug 2021 17:35:10 GMT

Hey @Carjack21,

I'm sorry you are having issues with your Stadia experience. Please see the Best Response by @ChrisFromGoogle pinned below the original post. Since this is an old topic, I am going to lock it, but if you are still having issues with Stadia, feel free to make a new topic. We're here to help.

Thank you,
James