topic Re: Rise of the Tomb Raider freeze and crash in Stadia General

Rise of the Tomb Raider freeze and crash

Kempes — Sat, 27 Mar 2021 15:35:28 GMT

Hi. I bought 2 copies of Rise of The Tomb Raider to play co-op survival with my kids and I can not finish the game because of freeze and crash. My Internet connection is wired 300Mb/s to modem/router and connection by WIFI 5Ghz is arround 150-200Mb/s to desktop PC and laptop. The graphics quality is very good on PC and on laptop and gaming is smooth but efter 5-15 minutes there is a freeze sound (in loop) and graphics (static picture). Only solution is to force close the game and start again - and there is no fun Any solution for this or I should claim return this game?

Re: Rise of the Tomb Raider freeze and crash

codesplice — Sat, 27 Mar 2021 18:12:37 GMT

@Kempes Is this happening at the same point in the game or does it seem to be based on playtime? Do you have any similar issues with other Stadia games?

Re: Rise of the Tomb Raider freeze and crash

Kempes — Sat, 27 Mar 2021 20:22:22 GMT

It happens at different moments of game but I can not survive one day in co-op without crash. In single-player Borderlands 3 and co-op in Destinty threre are no such problems...so it's strange.

Re: Rise of the Tomb Raider freeze and crash

codesplice — Sat, 27 Mar 2021 20:42:03 GMT

@Kempes Hmm, and is it only an issue when playing RoTR in co-op mode? No problems in single-player?

Re: Rise of the Tomb Raider freeze and crash

Kempes — Sat, 27 Mar 2021 21:15:20 GMT

Exactly! When I play single player game there is no such issue. When I play in co-op sometimes PC freezes and sometimes laptop. Second player can continue game and can see "first Lara" freeze.

Re: Rise of the Tomb Raider freeze and crash

Kempes — Sun, 28 Mar 2021 11:01:20 GMT

One more question! My duaghter just gave me a hint. The crash/freeze is always on machine which is "guest" joining game. The "host" is working ok.

Re: Rise of the Tomb Raider freeze and crash

codesplice — Sun, 28 Mar 2021 18:24:26 GMT

@Kempes That's interesting. I'm afraid I haven't had the opportunity to co-op that game, but I did find a similar issue mentioned on another thread. If it happens again, please be sure to use the feedback option in the Stadia app to report it to the platform folks. You may also want to reach out to the developers of the game to let them know as well: https://support.na.square-enix.com/

Re: Rise of the Tomb Raider freeze and crash

ChrisFromGoogle — Mon, 29 Mar 2021 22:36:07 GMT

Hi @Kempes, thanks for posting about this. I marked @codesplice's response as a Best Response because it provides some helpful information. Unfortunately, I don't have a suggestion as this sounds like a problem specific to the title. Please make sure to file feedback with the Stadia team as well. To do this, click or tap on your profile icon, then scroll to "Feedback." Please be sure to be as detailed as possible so that we can accurately track the issue. Thank you!

Re: Rise of the Tomb Raider freeze and crash

Kempes — Mon, 29 Mar 2021 22:54:06 GMT

Hi! I already contacted Stadia Support today using chat channel and e-mail. So the only advice was to check incognito mode in Chrome. I tried it but no success. Next advice from Stadia Support was to contact Square Enix support and I did it. I described my problem I recieved number of ticket and waiting for reply...As soon as I get answer I'll let you know in this forum. Keep in touch.

Re: Rise of the Tomb Raider freeze and crash

Kempes — Tue, 30 Mar 2021 12:08:53 GMT

And so below is reply from Square Enix. And this as I expected...So I'll keep one copy of game for single player and second I'll return asking for refund

"Dear Mariusz,
Thank you for contacting the Square Enix Support Centre.
We are sorry to hear that you are having an issue with Google Stadia. Unfortunately we will not be able to assist with your issue directly and to resolve your problem we can only advise you check the FAQ pages you can access here (Stadia support)
If your issue is not covered by the FAQ page, please contact Google support directly.
We apologise for the inconvenience caused.
Kind regards,
The Square Enix Support Centre team
Thank you for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website"

Re: Rise of the Tomb Raider freeze and crash

NortherSprite — Wed, 03 Nov 2021 01:18:25 GMT

me too, my friend and I are very sads because it is a really fun game to play coop... but crash after 5-10 minutes just like you

Re: Rise of the Tomb Raider freeze and crash

NortherSprite — Wed, 03 Nov 2021 01:22:10 GMT

sad conclusion but Im sure it can work

Re: Rise of the Tomb Raider freeze and crash

Kempes — Wed, 03 Nov 2021 01:42:52 GMT

Last week I got Epic version of ROTTR and I tried to make cross platform co-op with Stadia. Till now no go. Both games are linked with Square Enix accounts. I'm waiting for reply from support. Main issue is that I can not see friend account in Epic game. I can generate code but I csn not use this code in Stadia game.