topic Google refused me a refund for a game in Stadia General

Google refused me a refund for a game

pupido10 — Sat, 20 Mar 2021 20:04:38 GMT

A few hours ago I bought a game and after playing it for an hour I immediately asked for a refund because I didn't like it.

Now I have received a communication from Google telling me that my request for a refund cannot be accepted because it does not comply with their rules.

I thought that a refund request for a game was indisputable if it met the two criteria of a refund within 14 days of purchase and not having played for more than two hours.

What can I do now?

Re: Google refused me a refund for a game

AndroiFy — Sat, 20 Mar 2021 20:07:15 GMT

Hi @pupido10

Did you speak with Stadia support? Below the link:

Stadia Support chat

Re: Google refused me a refund for a game

Ivan — Sat, 20 Mar 2021 20:15:24 GMT

@pupido10 when you see the amount of time played under the game, how long does it say? It could be that you're just past the 2 hours limit and the system is automatically rejecting your request.

If that's not the case, you can try to contact Stadia support and talk to a representative. See if they can sort it out

https://support.google.com/stadia/?hl=en#topic=9634925

Re: Google refused me a refund for a game

pupido10 — Sat, 20 Mar 2021 20:39:44 GMT

I have just spoken to Stadia's support, via chat, and they have accepted my refund.
Thank you for your help.

Re: Google refused me a refund for a game

Ivan — Sun, 21 Mar 2021 04:28:05 GMT

@pupido10 Glad you're able to get it sorted out!