topic Re: Ordered 17th of June. Not recieved anything, no access code, no controller, no chromecast ultra. in Stadia General

Ordered 17th of June. Not recieved anything, no access code, no controller, no chromecast ultra...

shellevik — Fri, 22 Nov 2019 16:45:30 GMT

I ordered the Founder's Edition 17th of June and have not heard anything from Google about my access code, nor my "hardware". Have not recieved anything.. The order page said I could expect it to be delivered by TODAY, 22.11...

Re: Ordered 17th of June. Not recieved anything, no access code, no controller, no chromecast ultra.

Chufu — Fri, 22 Nov 2019 19:46:35 GMT

Hey@shellevik, this sounds really weird.

Have you checked on pay.google.com and on your payment method that the amount for the founder's edition was charged correctly? Have you checked if you have received an email (mail.google.com) about a cancellation?

If you have purchased it correctly and not even the hardware is on the way to you, I would recommend to talk to the Google Store-Team to figure out what went wrong. You can't get an access code, when the shipping is not even on the way to you.

Re: Ordered 17th of June. Not recieved anything, no access code, no controller, no chromecast ultra.

shellevik — Fri, 22 Nov 2019 19:53:59 GMT

Hi @Chufu, thanks for the reply. DHL has sent me an email and the controller is on its way, just really dissapointing not getting it before the weekend when the delivery date was today (at the latest) Have talked to Stadia support who tells me they can generate the code, but they need both order number and serial number for the controller that I've not recieved... Thinking I'll maybe just cancel the order and get a refund now...

Re: Ordered 17th of June. Not recieved anything, no access code, no controller, no chromecast ultra.

shellevik — Fri, 22 Nov 2019 19:55:22 GMT

And yes, the payment is OK

Re: Ordered 17th of June. Not recieved anything, no access code, no controller, no chromecast ultra.

Chufu — Fri, 22 Nov 2019 20:23:18 GMT

Sorry to hear that Hope you'll receive it soon though.

Guess when it's on the way, you can't cancel the process though anymore, but of course you could send it back to Google and get a refund if this is what you want. I know this must be frustrating for you.