topic Re: Controller stops working in Destiny in The Stadia Controller

Controller stops working in Destiny

cereal — Thu, 21 Nov 2019 17:07:21 GMT

Hi, Weird bug here where the controller stops responding in destiny. I can still hit the stadia button to see the stadia menu, and I can navigate that fine, but in game nothing responds. This happens frequently, and if I’m in the middle of turning the camera, when it disconnects it will continue the previous input as if I’m still performing it. Any help with this?

Re: Controller stops working in Destiny

Nolive — Thu, 21 Nov 2019 18:39:18 GMT

Same here only on metro really weird

Re: Controller stops working in Destiny

DramaLlama — Fri, 22 Nov 2019 07:51:31 GMT

I've had a similar problem in Grid. It thinks the controller is disconnected and pauses the game, but the controller is still marked as linked in the Stadia menu, the Stadia button and menu works, and the light is solid white

Re: Controller stops working in Destiny

Nolive — Fri, 22 Nov 2019 13:35:15 GMT

@GraceFromGoogle can you raise that to your support team please it seems to have been encountered by multiple users. Thanks.

Re: Controller stops working in Destiny

DramaLlama — Fri, 22 Nov 2019 22:13:40 GMT

I've had more chance to play today and can reproduce this 100% of the time.

The controller has been successfully linked with the Chromecast. However, each time I start up a game, within 30-90 seconds, the game reports that the controller is disconnected. However, I can still access the Stadia overlay with the controller. To fix it, I have to shut down and relink the controller reach time I start up a game

Re: Controller stops working in Destiny

codesplice — Fri, 22 Nov 2019 21:41:16 GMT

Please be sure to also report this through the Send feedback option in the Stadia app so that the developers can review logs to look into this problem.

Re: Controller stops working in Destiny

yef — Sat, 23 Nov 2019 21:00:36 GMT

Same issue here, any news? My WiFi signal is good and chromecast is wired connected. Home is fiber connected (800mb/s). How can I connect Stadia support, I think the controller is the issue since some people don’t have the issue. Thanks!

Re: Controller stops working in Destiny

DramaLlama — Sat, 23 Nov 2019 21:37:48 GMT

I've reported via the Send Feedback tool, but it seems to have got worse in some cases. On some occasions the game stopped detecting the controller 2 or 3 times within the first few minutes of a game. As ever, I could still access the Stadia menu

Re: Controller stops working in Destiny

yef — Sun, 24 Nov 2019 08:27:08 GMT

I did reset the controller let’s see it this happens again.

Re: Controller stops working in Destiny

yef — Sun, 24 Nov 2019 13:55:58 GMT

The issue is still there, I will contact the support. This annoys me a lot, cannot play an online game if you have to quit stadia each time the bug appears!

Re: Controller stops working in Destiny

yef — Sun, 24 Nov 2019 15:12:26 GMT

The support advised me to move the controller to the 2.4ghz WiFi band in order to remove a distance cause but I am not confident since the WiFi box is not far from the controller less than 8 meters. Let’s test it!

By the way the support was not aware of such issue so the others that have the same problem, please contact Google! Thanks.

Re: Controller stops working in Destiny

yef — Sun, 24 Nov 2019 17:35:23 GMT

In the mean time I noticed that my nvidia shield is broadcasting direct WiFi at the same band as my router so I switched off the shield, more testing to come! I’ll keep you updated.

Re: Controller stops working in Destiny

yef — Fri, 29 Nov 2019 08:05:51 GMT

Unfortunately the issue is still present :(. Let's get back to 2.4 Ghz.

Re: Controller stops working in Destiny

yef — Fri, 29 Nov 2019 14:56:01 GMT

So far so good, it's still working but weird that on the same place the 5ghz does not work.

EDIT: There is no wall or a far distance between the wifi router and the controller

Re: Controller stops working in Destiny

DramaLlama — Tue, 26 Nov 2019 12:30:06 GMT

I've since had the issue go away. I have a dual band router that puts out two networks, rather than automatically switching between the two. Everything, including the controllers, were on the 5GHz network. I factory reset my controller and connected it to the 2.4GHz network. I've not had any problems since.

Re: Controller stops working in Destiny

yef — Tue, 26 Nov 2019 13:22:37 GMT

And you still have the 5Ghz active?

Re: Controller stops working in Destiny

DramaLlama — Wed, 27 Nov 2019 19:26:38 GMT

@yef Yes. Everything else, including the Chromecast, is on the 5GHz network. Just the controller is on the 2.4GHz

Re: Controller stops working in Destiny

cereal — Thu, 28 Nov 2019 11:35:49 GMT

The wifi band doesn’t make a lot of sense since it still works in the menus.

I don’t actually have the option to switch. My router broadcasts both bands as the same name. To change that I’d have to reconnect every single wifi device in the house which is unreasonable

Re: Controller stops working in Destiny

yef — Fri, 29 Nov 2019 13:58:59 GMT

I agree it does not make sense, why not just rename the 2.4 Ghz and all others wifi clients stay at 5Ghz with the current SSID name?

Re: Controller stops working in Destiny

LovecraftTapes — Thu, 28 Nov 2019 14:44:27 GMT

Same issue with my controller during the last 3 sessions in Destiny 2, two days apart. The reticle will suddenly drift and controller is unresponsive. After 15-30 seconds it reconnects automatically and I can continue. This happened on two different Chromecast Ultras, one wireless and one wired. Controller was fully charged. It did not disconnect again during the same sessions.