topic Re: I waiting my controller in The Stadia Controller

I waiting my controller

Sentinelle — Fri, 20 Mar 2020 06:10:33 GMT

Hi !

It's been 1 month that my brother has been waiting for this controller due to a malfunction of this one witch no longer work. I tried to reach customer service but I got no response. What can i do ? Thx.

Re: I waiting my controller

codesplice — Fri, 20 Mar 2020 18:42:16 GMT

@Sentinelle There's not really anything that you can do other than keep trying to reach support to follow up on the case.

Re: I waiting my controller

Sentinelle — Fri, 27 Mar 2020 07:49:18 GMT

@codesplice What else should I do if he doesn't respond? I'm really disappointed with the customer service

Re: I waiting my controller

codesplice — Fri, 27 Mar 2020 13:44:34 GMT

@Sentinelle Have you tried the different contact options listed here?
https://support.google.com/stadia/contactflow

I don't think phone support is available due to the whole virus thing, but you might have better luck with the email, chat, or social media support options. Be sure to have the previous case ID handy so that you can give that to whichever agent you contact.