topic Re: The controller does not want to turn on in The Stadia Controller

The controller does not want to turn on

Sentinelle — Sun, 01 Mar 2020 12:49:23 GMT

What to do when the controller no longer turns on ?

Charge controller does not work.

The controller does not light up and does not vibrate

Re: The controller does not want to turn on

codesplice — Sun, 01 Mar 2020 17:32:47 GMT

@Sentinelle The status light should glow a steady orange while it's charging. Is that not happening? Can you try a different charger and/or cable and/or outlet to see if that makes any difference?

If that doesn't work, you might want to try holding the Stadia button for 8 seconds to see if you get any sort of reaction. That should forcibly power it off, after which point you can try holding the button for 1 second to turn it back on.

And the last thing I'd recommend would be to factory reset the controller to see if that will revive it:

https://support.google.com/stadia/answer/9584135

Let us know how it goes!

Re: The controller does not want to turn on

Sentinelle — Mon, 02 Mar 2020 08:14:33 GMT

@codesplice thanks you for you reply, unfortunately i already did that. I have no response from the controller.

Re: The controller does not want to turn on

codesplice — Mon, 02 Mar 2020 20:49:09 GMT

@Sentinelle Ouch, sorry to hear that!

I guess the only thing left to do is reach out to Stadia Support to see about an RMA:

https://support.google.com/stadia/contactflow