topic Re: When I try to play Destiny 2 a picture of a house comes up where the play button should be. in Stadia on Chrome

When I try to play Destiny 2 a picture of a house comes up where the play button should be.

HumidPuddle — Wed, 10 Feb 2021 23:51:04 GMT

Please help. Thanks!

Re: When I try to play Destiny 2 a picture of a house comes up where the play button should be.

AndroiFy — Thu, 11 Feb 2021 15:14:45 GMT

Did you check that your connection is good for use Stadia? Are you on mobile connection?

Re: When I try to play Destiny 2 a picture of a house comes up where the play button should be.

HumidPuddle — Thu, 11 Feb 2021 15:21:54 GMT

Yes, my connection is good and no I am not on mobile. Here is what I tired

1.) I have tried clicking it-doesn't work

2.) I have tried to see if other games work-they do

3.) I am not under a family plan

4.) Tried going to the store page and starting destiny-doesn't work

5.) Tried incognito- doesn't work

6.) I haven't refunded destiny

7.) I tried other devices- they don't work as well, the same problem

8.) Other accounts work

9.) Other platforms work

10.) I tried contacting stadia support and they say they don't know.
If you know anything else to try please tell me. Thank you

Re: When I try to play Destiny 2 a picture of a house comes up where the play button should be.

Delta13 — Fri, 12 Feb 2021 23:12:18 GMT

Hello @HumidPuddle

We are trying our best to better assist you in resolving this issue. If you are still experiencing this, would it be possible to take a screenshot of what you are seeing. This will help when we escalate this.

Many thanks.

Re: When I try to play Destiny 2 a picture of a house comes up where the play button should be.

HumidPuddle — Fri, 12 Feb 2021 23:15:53 GMT

After 2 support calls, I figured it out. Thank you anyways.