topic Re: Randomly unable to sync Stadia controller in The Stadia App

Randomly unable to sync Stadia controller

Mogoz — Tue, 22 Dec 2020 15:05:35 GMT

Hi everyone,

Most of the time, my Stadia controller is unable to sync with the app (Android). It's working perfectly on Chrome or Chromecast but when I am using the app, the controller can't sync.

I enter the code, the led turns white and no blinking, but few seconds after, the controller vibrate and the led turns orange and blink. I'm on a Samsung Galaxy Tab S5e.

Does anyone have the same issue ?

Re: Randomly unable to sync Stadia controller

Chufu — Tue, 22 Dec 2020 15:45:44 GMT

Hey @Mogoz,

this might happen, because your device is not supported for Stadia. In that case I would recommend to try to enable the experimental mode and see if that works better with your controller:

To try playing Stadia on an Android device that is not currently supported, sign into the Stadia app on the device you want to try, open your Stadia settings, tap Experiments, then turn on Play on this device. This setting will only affect the device you set it on, and you can turn it off at any time. Note that your play experience may vary depending on your mobile device and network speed.

More information about this you can find in this article.

Re: Randomly unable to sync Stadia controller

Mogoz — Wed, 23 Dec 2020 07:48:50 GMT

Hi @Chufu !

Thank you for your answer. I don't think the list is up to date because on my S5e and P20 Pro, "Play on this device" option is disabled and I can see this message "Your device is already compatible".

Re: Randomly unable to sync Stadia controller

Chufu — Wed, 23 Dec 2020 11:13:20 GMT

Ah okay, even better then, when your device is supported by now!

But as you still have issues with linking your controller to the Stadia app, it might be an idea if you walk through these troubleshooting steps. Try after each step again if that solved the issue.

Apart from that you could also reset your controller, but you mentioned it works with Chromecast and browser and only with the Stadia app you encounter problems, so the issue might not be the controller itself.

You can also get in contact with the Stadia team for further troubleshooting steps.

Re: Randomly unable to sync Stadia controller

flex22 — Fri, 02 Apr 2021 15:50:57 GMT

I'm having the same issue - were you able to find a solution?

My controller seemingly worked fine for a few months, but when I changed modems and was forced to reboot my wifi, it randomly desyncs. Weird thing is it works for a few minutes after launch without even asking me to put the directional code in, then it desyncs and doesn't register when I do put the code in - I just get some buzzing and then orange lights like you did.

Other strange thing is when I hit the central "Stadia" button, it shows my controller as being linked. All wifi and network info is up to date on all devices, it just keeps desynching after a few minutes of playtime