Let's preface by saying I'm really hyped for Stadia, and looking forward to playing it. But the way this was handled is really concerning and really doesn't help in dealing with critics. So my issue...
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Let's preface by saying I'm really hyped for Stadia, and looking forward to playing it. But the way this was handled is really concerning and really doesn't help in dealing with critics. So my issues all come down to communication, but they generally come down to: First come, first serve was in no way honored No information was given, except if explicitly asked Now, to undermine my own order, I'm going to start with point 2. Information was really only given to those who asked. There have been 0 official Stadia statements made through mail or on the social media channels. Sometimes the Stadia account would respond to questions, but that hardly counts as a statement as not everyone sees it. Also a lot of information was shared on Reddit, but that shouldn't be your official point of contact. So general question here: Why is there such a lack of any communication? I have read a lot on Reddit, so I'm a bit up to speed, but let's pretend I didn't. The only news I would have is Stadia launching today, but my order isn't shipping yet. So I contacted support for that about 3 weeks ago, they said it would ship on 7 november. That was just a lie, how is your support staff this uninformed? Well okay, I don't have my controller yet but I will certainly be able to set up my account right? Oh no I can't, which is never communicated to me and I wouldn't have known if it wasn't for Reddit. In general, everyone here payed 130 euro's at the lowest to be involved in Stadia, but then just got completely ignored and no information was given (or false information was given by support). Then my first point, the first come first serve lie. Why was it stated the orders would be sent out first come, first serve. When it is clearly proven this is not the case. Now it's not even that big of a deal it's not first come, first serve, but why did you lie about it? In short: I hope Google/Stadia can just respond as to why there is such a lack of communication towards their customers, and why the Store support staff is so badly informed. Please just send everyone an email about when their order and their codes are being delivered. Communicatie with us, let us know anything.