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JamesFromGoogle's Accepted Solutions

Hello @Krusty, Thank you for being a part of our community. Just so you know, I did translate your message using Google Translate, but am only able to respond in English.  The feature you are r... See more...
Hello @Krusty, Thank you for being a part of our community. Just so you know, I did translate your message using Google Translate, but am only able to respond in English.  The feature you are requesting is not actually available at this time. We always love feedback and the best way to do so is by using the Send Feedback option in the Stadia app. Let us know if you need anything else. Thank you, James
Hello everyone, Great news, we now have a new way in which you can change your Stadia Name. See the article below for all the details. Change your Stadia Name Since this is an old post, I wi... See more...
Hello everyone, Great news, we now have a new way in which you can change your Stadia Name. See the article below for all the details. Change your Stadia Name Since this is an old post, I will be locking it. If anyone has any further questions on this topic, please feel free to create a new post. We're here to help. Thank you, James
Hey there @lrios310, Thanks for posting here in our community forum. I'm sorry for the late response as well as for your current problem. I know how frustrating it is when things stop working out ... See more...
Hey there @lrios310, Thanks for posting here in our community forum. I'm sorry for the late response as well as for your current problem. I know how frustrating it is when things stop working out of the blue. I'm here to help, so lets see what we can figure out together. First off, I'd like to ask some questions: What is the make and model of your router? Is anyone else in the home also using your network at the same time? Does this seem to happen at all times of day? And who is your internet provider? Are you using a Stadia Controller? Next, if you haven't already lets try doing some reboots on your devices Reboot your router Reboot your Chromecast If applicable, Reset your Stadia Controller Okay, this should be a good start. Please keep us posted with how things go. Thank you, James
Hey everyone, Thank you so much for the comments on this topic and we apologize to both of the users having these issues. Like @BinaryJay mentioned, really the only way to get help on billing issu... See more...
Hey everyone, Thank you so much for the comments on this topic and we apologize to both of the users having these issues. Like @BinaryJay mentioned, really the only way to get help on billing issues like these, is to get in contact with our support team. We apologize for not being able to provide more help in the community, but keep us updated on how things go. Best, James
Hello everyone, We are so grateful to have y'all here in our forums. Since we don't have any news at this time for any new controller support and since this is an old topic, we are going to go ... See more...
Hello everyone, We are so grateful to have y'all here in our forums. Since we don't have any news at this time for any new controller support and since this is an old topic, we are going to go ahead and close it. If anyone has any other questions or concerns, please feel free to create a new post.    Thank you, James
Hello @CrazierPotato, Grateful to have you here in the community. And we appreciate @RXShorty for their help so far on this post. I'm so sorry that you are having this issue playing Stadia on y... See more...
Hello @CrazierPotato, Grateful to have you here in the community. And we appreciate @RXShorty for their help so far on this post. I'm so sorry that you are having this issue playing Stadia on your Chromebook. I know how frustrating this must be. I did want to ask a couple of questions just to make sure we are on the same page. When did this issue start for you, or have you always had this problem on your Chromebook? Were you able to test your other network connections? 2.4 GHz vs the 5 GHz? Lastly, were you able to check out this article? It goes over all of the ways to help Troubleshot your Stadia experience? You'll want to scroll down to the Troubleshoot device issues and then check out the drop down section titled Computer with Google Chrome.   Please let us know how everything goes. We are here to help.   Thank you, James
Hello @KassioMarllon,   I'm so sorry that you are having this issue with your Stadia subscription right now. I know that billing issue can be pretty stressful. Have you had the opportunity to read ... See more...
Hello @KassioMarllon,   I'm so sorry that you are having this issue with your Stadia subscription right now. I know that billing issue can be pretty stressful. Have you had the opportunity to read through this article that goes over all of the details of our Return/Refund Policies? In that article, you will also find a way to contact Stadia support.   Thank you for your patience and please keep us posted as we're here to assist in anyway possible.   Best, James
Hey @Barbaaa,   Just wanted to say thank you for being a part of our community as well as thank you for your patience while we looked into the subject. After some research we did find something... See more...
Hey @Barbaaa,   Just wanted to say thank you for being a part of our community as well as thank you for your patience while we looked into the subject. After some research we did find something that will hopefully shed some light on the subject.   While some users may have found success with the setup you are trying to use, the official supported method for Xbox 360 controllers is a direct connection using a USB cable.   I'm sorry this may not be the answer you are looking for, but I hope at least it gives you a way to move forward. Again thanks for being part of the community and wish you the best of luck with your Stadia experience.   Best, James
Hello @BlintWave,   Thank you for posting in our forum. This is definitely a frustrating issue to have. It seems like your TV is doing its job by recognizing both input devices,  but not separa... See more...
Hello @BlintWave,   Thank you for posting in our forum. This is definitely a frustrating issue to have. It seems like your TV is doing its job by recognizing both input devices,  but not separating them when you need it to. Lets see what we can do to figure this out.   When did this issue start? Has it always done this, or did this problem surface recently? Have you attempted to Factory reset your controller to see if that helps? Just note that when you do this, you will have to set up your Stadia controller again.   Let me know if this helps at all, if not, we can look into some further troubleshooting steps. Thank you, James 
Hola @Keidan0998,   Thank you for posting here on the forums! We're glad to have you as part of the community. Here is a link where you can view all of the Compatible controllers as well as eac... See more...
Hola @Keidan0998,   Thank you for posting here on the forums! We're glad to have you as part of the community. Here is a link where you can view all of the Compatible controllers as well as each controller's connection method. Also, if you are playing Stadia using the Chrome Web browser, you can view how to connect your controller by clicking on the controller icon next to your profile avatar. Next, you'll want to click the Connect controller button and then select your desired controlled. This will walk you through all of the steps on how to connect your controller via Bluetooth if that connection method is supported for your desired device.    Please reach back out if you have any more questions.   Thank you, James
Hello @Miriam182,   Thank you for posting here in our forum. Based on your picture, it seems like you may be having some issues connecting your Stadia Controller. I'm sure this is frustrating, ... See more...
Hello @Miriam182,   Thank you for posting here in our forum. Based on your picture, it seems like you may be having some issues connecting your Stadia Controller. I'm sure this is frustrating, but I'd love to help!    This article is a great starting point to Link your Stadia Controller.    Please reach back out if you have any other questions.   Thank you, James
Hello @RogueHR,   Sorry to hear that you are running into this problem. I just wanted to follow up. If you could, please go into your Google account settings and verify the country your account... See more...
Hello @RogueHR,   Sorry to hear that you are running into this problem. I just wanted to follow up. If you could, please go into your Google account settings and verify the country your account is linked to by following the steps in this article. Please let me know when you get the chance so that we can follow up with additional assistance if needed.   Thank you, James