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JamesFromGoogle's Accepted Solutions

Hi everyone, Great news, Search is Now on Stadia. With that said, this is an older topic, so we'll be closing it now. If you have any additional follow up questions or still need assistance, pleas... See more...
Hi everyone, Great news, Search is Now on Stadia. With that said, this is an older topic, so we'll be closing it now. If you have any additional follow up questions or still need assistance, please feel free to reach back out in a new post. Thank you, James
Hey there, @MastaE, Thank you so much for the post. I'm sorry you are having this visual discrepancy between your CCU and your Chrome browser. I myself am a controller gamer, so when I switch to K... See more...
Hey there, @MastaE, Thank you so much for the post. I'm sorry you are having this visual discrepancy between your CCU and your Chrome browser. I myself am a controller gamer, so when I switch to Keyboard and mouse, I'm pretty sure I play worse than my 4 year old does when she games . Needless to say, muscle memory and comfort are both so important when gaming. Let's see what we can do to get you some better visual quality when you play Stadia on your Chrome browser. Now, I apologize if these suggestions/questions come as redundant, but I wasn't sure exactly which "tricks" you had previously tried. Have you tried opening Stadia in an incognito window? Sometimes this can tell us if there are certain extensions that might be inhibiting Stadia from running at it's full potential. Do you have JavaScript enabled for Chrome? If not, you can follow these steps: On your computer, open Chrome. At the top right, click More More > Settings. At the bottom, click Advanced. From the left panel, choose Privacy and security, then click Site Settings. Click JavaScript. Turn on Allowed (recommended). Let us know how these go. Hopefully, if you haven't tried them yet, they can offer some improved visual quality. Thank you, James
Hi there, @AwwwsomGreg, Just a heads up I have translated your message using Google Translate, but am only able to respond in English. It looks like our awesome Stadia Guide @JohnZoidberg, was abl... See more...
Hi there, @AwwwsomGreg, Just a heads up I have translated your message using Google Translate, but am only able to respond in English. It looks like our awesome Stadia Guide @JohnZoidberg, was able to answer your question here on your other post: https://bit.ly/3EMh3NK. With that said, we'll go ahead and lock this one. Have fun gaming, James
Hi @Kostas, After doing a bit of research on my end, it looks like it might be possible to actually reset a PS4 controller. If that doesn't help, since it is the only game that is affected by this... See more...
Hi @Kostas, After doing a bit of research on my end, it looks like it might be possible to actually reset a PS4 controller. If that doesn't help, since it is the only game that is affected by this issue, then it would probably be best to reach out to the developer. Let us know how it goes when you can. Thank you, James
Hi @TheDrizzle, We are very grateful for your patience as we've been investigating this issue. It looks like our engineering team has been able to push out a fix that should be live for all users. ... See more...
Hi @TheDrizzle, We are very grateful for your patience as we've been investigating this issue. It looks like our engineering team has been able to push out a fix that should be live for all users. Please let us know if you notice any other issues.  Happy gaming! James
Hi @Lauch, We are very grateful for your patience as we've been investigating this issue. It looks like our engineering team has been able to push out a fix that should be live for all users. Plea... See more...
Hi @Lauch, We are very grateful for your patience as we've been investigating this issue. It looks like our engineering team has been able to push out a fix that should be live for all users. Please let us know if you notice any other issues.    Happy gaming! James
Hi everyone, This is an old post. If you have attempted the Best Response suggestions and still need help after that, then I'd recommend creating a new topic for better visibility. We look forward... See more...
Hi everyone, This is an old post. If you have attempted the Best Response suggestions and still need help after that, then I'd recommend creating a new topic for better visibility. We look forward to helping if any of you do reach back out.   Thank you, James
HI @XT210306, Thank you for posting here in our forum. I'm sorry that you are having this issue. I know how frustrating it can be when updates break things instead of fixing them. We actually noti... See more...
HI @XT210306, Thank you for posting here in our forum. I'm sorry that you are having this issue. I know how frustrating it can be when updates break things instead of fixing them. We actually noticed some issues for a lot of our users when Apple released iOS 15. If you haven't done so already, please double check the instructions in this article: Play Stadia on iOS. The highlighted box can lead you through how to enable some experimental features that may allow your PS4 controller to work again. Let us know how this goes, and if you still need help afterwards.  Best, James
Hi everyone, Just wanted to hop in here and let everyone know how sorry we are about this issue. We are currently investigating and will update everyone as soon as we can. EDIT: We are very grate... See more...
Hi everyone, Just wanted to hop in here and let everyone know how sorry we are about this issue. We are currently investigating and will update everyone as soon as we can. EDIT: We are very grateful for your patience as we've been investigating this issue. It looks like as of 11/2 our engineering team has been able to push out a fix that should be live for all users. Please let us know if you notice any other issues.  Thank you, James
Hi everyone, Just wanted to hop in here and let everyone know how sorry we are about this issue. We are currently investigating and will update everyone as soon as we can. EDIT: We are very grate... See more...
Hi everyone, Just wanted to hop in here and let everyone know how sorry we are about this issue. We are currently investigating and will update everyone as soon as we can. EDIT: We are very grateful for your patience as we've been investigating this issue. As of 11/2, it looks like our engineering team has been able to push out a fix that should be live for all users experiencing problems with the party chat disconnect issue. Please let us know if you notice anything else.  Thank you, James
Hi @Neugeist, Thank you for responding with what you have tried and what is going on. Just wanted to check in here to see if I could provide any additional support. When you say that you are playi... See more...
Hi @Neugeist, Thank you for responding with what you have tried and what is going on. Just wanted to check in here to see if I could provide any additional support. When you say that you are playing on your iPhone using the Safari browser, did you follow the steps in this article to create the Stadia web app shortcut? I tested out what was happening to you personally and when I tried to access Stadia through the Safari app, my controller would work in the Stadia menu, but the games wouldn't launch properly. However, when I tried playing through the web app shortcut my PS4 controller worked beautifully. Please let me know if this helps. If not, we'd be more than happy to see what else we can do. Thank you, James
Hi @byrq, Thank you for the response. Sadly, the bluetooth dongle version of the Xbox controller are not officially supported. You'd need a wired version of the Xbox controller. Please see here fo... See more...
Hi @byrq, Thank you for the response. Sadly, the bluetooth dongle version of the Xbox controller are not officially supported. You'd need a wired version of the Xbox controller. Please see here for a full list of compatibility. Depending on what set up you use, you may be able to try our new Phone Link feature. I hope this answers your question. Let us know if you need anything else. Best, James
Hi everyone, Thank you so much for the heads up on this issue. We are sorry that so many of you are struggling with this. Please know that we are aware of this issue and are currently investigating... See more...
Hi everyone, Thank you so much for the heads up on this issue. We are sorry that so many of you are struggling with this. Please know that we are aware of this issue and are currently investigating. We'll update this topic when we have more information. EDIT: As of 11/1 we have confirmed that the fix for this should be live for all users. Please let us know if for whatever reason you are still having this problem. Thank you, James
Hi @al1, Thanks so much for your interest in this amazing offer! I can't say for sure what was on the website at that time, but the safest bet is to always trust the terms and conditions. Please let... See more...
Hi @al1, Thanks so much for your interest in this amazing offer! I can't say for sure what was on the website at that time, but the safest bet is to always trust the terms and conditions. Please let us know if you have any other questions. Best, James
Hi @OleGunner and @Cptkäptn, Thank you for posting here on our community. I just wanted to hop in here to see if I could shed some light on the question. The feature you have requested is not actu... See more...
Hi @OleGunner and @Cptkäptn, Thank you for posting here on our community. I just wanted to hop in here to see if I could shed some light on the question. The feature you have requested is not actually available on Chromecast with Google TV. Please see the bottom paragraph of this article, Play Stadia with Bluetooth devices on Chromecast with Google TV. As of right now, the Stadia controller is the only gamepad that supports receiving game audio, chat audio, and microphone input through a connected headset. Please see the bottom of this article for more details, Stadia-compatible gamepads and screens. Reach back out if you have any other questions. We are here to help if so.   Thank you, James
Hi again, everyone, We sincerely appreciate the responses and updates. We are sorry that this issue is affecting each of you in this conversation. I do want everyone to know that we are aware of t... See more...
Hi again, everyone, We sincerely appreciate the responses and updates. We are sorry that this issue is affecting each of you in this conversation. I do want everyone to know that we are aware of this issue and we are still investigating. We'll let you know as soon as we have an update. Thank you for everyone's patience as we try to continue to make Stadia the best experience for all of our gamers. Best, James
Hi @Nonstop_gamer, We apologize for not getting to your post sooner. You are asking some great questions, that I'd love to help with if you haven't already bought your new setup for Stadia. While ... See more...
Hi @Nonstop_gamer, We apologize for not getting to your post sooner. You are asking some great questions, that I'd love to help with if you haven't already bought your new setup for Stadia. While I don't have any specific recommendations, I do have a couple articles that may be of help when making your decisions. Stadia-compatible gamepads and screens - this will be useful when deciding which screen you want to play on Phone Link - we recently released a new feature that makes playing with a controller even more accesible Let us know what set up you decided to go with! We're excited to hear back from you. Best, James
Hello @Parabolski, I'm so sorry you ran into this issue. That must be pretty frustrating. I haven't personally played RD2, but from what I've seen, it doesn't look like the Add On's are separate l... See more...
Hello @Parabolski, I'm so sorry you ran into this issue. That must be pretty frustrating. I haven't personally played RD2, but from what I've seen, it doesn't look like the Add On's are separate like they are in other games like Destiny 2. It looks like you play the Add-On content as it comes up in the regular Story mode. I'd  make sure to try to manually save before you end your session, to be double sure that your progress is there when you get back. Good luck out there in the wild west!   Best, James
Hi @Edalyn, I'm sorry for the late response. It took me a while to figure out, but if you hit "search" + "volume down" buttons together you should be able to use the screen capture feature. Please... See more...
Hi @Edalyn, I'm sorry for the late response. It took me a while to figure out, but if you hit "search" + "volume down" buttons together you should be able to use the screen capture feature. Please reach back out if that doesn't work for whatever reason. Thank you, James
Hi @RDWare, Thank you for your post. This is an excellent question. After some research, I was able to find that, at this time, Stadia does not support 5.1 surround sound for headphones. You can s... See more...
Hi @RDWare, Thank you for your post. This is an excellent question. After some research, I was able to find that, at this time, Stadia does not support 5.1 surround sound for headphones. You can see that here in the requirements for 5.1 surround sound section of this article. Please reach back out if you have any other questions. We're here to help. Best, James