Hello @Origami, thanks for posting. I apologize that I cannot respond in your native language; I used Google Translate to determine that your problem is that you are unable to play local multiplayer ...
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Hello @Origami, thanks for posting. I apologize that I cannot respond in your native language; I used Google Translate to determine that your problem is that you are unable to play local multiplayer using a Stadia controller and a PS4 Dualshock controller. I suggest using the Stadia controller wirelessly and connecting the Dualshock controller via USB. Let us know if you need additional help.
Hi @Christio02, sorry to hear you're having troubles. This sounds like it might be something related to your home network experiencing disturbances or disruptions. Some basic things to try:
Res...
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Hi @Christio02, sorry to hear you're having troubles. This sounds like it might be something related to your home network experiencing disturbances or disruptions. Some basic things to try:
Restart your home networking equipment. Ensure that they remain off for at least 30 seconds so they flush any stored cache.
Run ping/jitter tests on your computer to test your network stability.
Contact your ISP if you detect network instability.
The biggest factor affecting the quality of your stream is the stability, not the speed, so ensuring that your connection is not dropping packets should be your top priority. Hope this helps!
Hey there, we're aware of this issue and are working quickly to get a fix in place. Thanks for your patience! In the meanwhile, you can connect your controller via USB-C and play normally.
Hi @seflex713, we received confirmation that a patch has been rolled out, so this issue should now be resolved. Please reach out to EA's support team if the issue persists on your end.
Hi everyone, if you purchased Borderlands 3 Ultimate Edition or Season Pass 2, the Director's Cut should be available in the add-ons menu within the game.
Hello everyone, if you purchased Borderlands 3 Ultimate Edition or Season Pass 2, the Director's Cut should be available in the add-ons menu within the game.
Hi @EliteBuznz247, thanks for posting about this. I have a sneaking suspicion that the issue is with your apartment complex's local network. I recommend consulting with your complex's management to s...
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Hi @EliteBuznz247, thanks for posting about this. I have a sneaking suspicion that the issue is with your apartment complex's local network. I recommend consulting with your complex's management to see if there is an IT person with whom you can collaborate. I apologize that I can't offer more specific advice, but we have also had reports that Stadia is often blocked on similar network setups in hotels and such.
Hi @BileousHumor, please try removing your family accounts from the family group then re-adding them and report back when you find out if that accomplishes anything. Thanks!
Hi there! Thanks for compiling this feedback for us. The best way to get your ideas in front of the Stadia team is to submit this as feedback within the Stadia app. To find this, open the Stadia app ...
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Hi there! Thanks for compiling this feedback for us. The best way to get your ideas in front of the Stadia team is to submit this as feedback within the Stadia app. To find this, open the Stadia app on your mobile device, then tap your profile icon in the top-right corner of the screen. From there, navigate to the "Feedback" button below. Make sure to be as descriptive as possible. Thanks again!
Hi there. With regard to the FIFA 21 save issues, we understand how frustrating this situation can be. We are aware of the issue with career saved games. We have been in touch with EA, who are in th...
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Hi there. With regard to the FIFA 21 save issues, we understand how frustrating this situation can be. We are aware of the issue with career saved games. We have been in touch with EA, who are in the process of rolling out a fix next week. We'll confirm an exact date as soon as we can. Thanks for your patience. If further assistance for FIFA is needed, I kindly suggest contacting EA directly.
Hi everyone, with regard to the FIFA 21 save issues, we understand how frustrating this situation can be. We are aware of the issue with career saved games. We have been in touch with EA, who are in...
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Hi everyone, with regard to the FIFA 21 save issues, we understand how frustrating this situation can be. We are aware of the issue with career saved games. We have been in touch with EA, who are in the process of rolling out a fix next week. We'll confirm an exact date as soon as we can. Thanks for your patience. If further assistance for FIFA is needed, I kindly suggest contacting EA directly.
Hi @ArrayGoodGaming, thanks for posting about this. I don't have any news to share regarding your particular question, but that sounds like a great candidate for a feedback report. Make sure to file ...
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Hi @ArrayGoodGaming, thanks for posting about this. I don't have any news to share regarding your particular question, but that sounds like a great candidate for a feedback report. Make sure to file this suggestion as feedback either in the Android app or on Chrome. Thanks again!
Hi @ProjectEternal, thanks for posting about this. Please check your e-mail inbox. If your pre-order was not met, it is likely because your payment method could not be charged. You will have received...
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Hi @ProjectEternal, thanks for posting about this. Please check your e-mail inbox. If your pre-order was not met, it is likely because your payment method could not be charged. You will have received an e-mail about this. Make sure to check your spam folder, just in case.
Hi @Blackgasus, wenn Sie glauben, dass Ihr Chromecast Ultra defekt ist, wenden Sie sich an unser Support-Team. Bitte verzeihen Sie Grammatikfehler - ich verwende Google Translate.
Hi @IamSnah, thanks for writing about this. This is the first such report I have seen on a ghost gamepad. I would suggest uninstalling and reinstalling the app to see if that resolves the issue. If t...
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Hi @IamSnah, thanks for writing about this. This is the first such report I have seen on a ghost gamepad. I would suggest uninstalling and reinstalling the app to see if that resolves the issue. If that does not, please reach out to our support team for additional help.
Hi again @Nasthebass, I think the wifi extender is the problem. Those devices are notoriously poor for maintaining steady streams to all kinds of media, especially Stadia. If possible, please try con...
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Hi again @Nasthebass, I think the wifi extender is the problem. Those devices are notoriously poor for maintaining steady streams to all kinds of media, especially Stadia. If possible, please try connecting to your access point via ethernet. If not possible, try moving as close to the main wireless router as possible to minimize the amount of work your devices must do to establish a connection.
Hi @Nasthebass, thanks for posting here about this issue. I am going to mark a couple of responses as Best Responses, because they are helpful in the troubleshooting process. Give those suggestions a...
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Hi @Nasthebass, thanks for posting here about this issue. I am going to mark a couple of responses as Best Responses, because they are helpful in the troubleshooting process. Give those suggestions a try if you are able.
One other thing I would suggest is to find a tool online to analyze the stability of your connection. What is more important than the speed of your connection is the stability, meaning that even if you have a 1000mb/s connection, if you are dropping packets or experiencing some other interruption, your stream will suffer quality degradation often. Another thing to consider is that your relative distance to the wireless access point matters a lot, as well. If your signal is weak, you will lose information and the stream will suffer.
Lastly, if you have the ability to switch your network from the 2.4GHz band to the 5GHz band, this often helps resolve some connection issues because the 5GHz band is less widely-used by other networks and devices.
Hope this helps! Let us know what you've tried and if you still need help.
Hello @AT7, thank you for writing about your issue here. I apologize that I do not speak French, but I used Google Translate to determine that your problem appears to be specific to the Chromecast Ul...
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Hello @AT7, thank you for writing about your issue here. I apologize that I do not speak French, but I used Google Translate to determine that your problem appears to be specific to the Chromecast Ultra you received with your Premiere Edition.
It is hard to say with certainty what the problem may be, but please try to initiate a factory reset of your Chromecast. To do so, please read these instructions. Let us know if you have any progress as a result. It may also be a good idea to factory reset your Stadia controller.