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Chufu's Accepted Solutions

Hey @Hangyballzz, If you purchased the controllers from the Google Store, then you simply have to wait, Google is processing the refund automatically and you'll receive an email about it. They are ... See more...
Hey @Hangyballzz, If you purchased the controllers from the Google Store, then you simply have to wait, Google is processing the refund automatically and you'll receive an email about it. They are still working on it until Jan 18, 2023, so I'd recommend to just be patient and wait for it. If you have purchased the controllers from another shop, then you would need to check with the support of that shop if they can provide a refund, Google did not state they will refund these. More info about it you can also find in the Stadia Announcement FAQ.
Hey @akim0086, Hardware refunds don't seem to be processed yet, but Google stated that refunds will be processed by Jan 18, 2023, so there's still time. I'd recommend wait a bit longer until you ... See more...
Hey @akim0086, Hardware refunds don't seem to be processed yet, but Google stated that refunds will be processed by Jan 18, 2023, so there's still time. I'd recommend wait a bit longer until you receive an email about your refund and then see how much you got. About the promotion, I'm not sure if this will be refunded as well, but this you can check out with the Stadia or Store team once you've received that refund.
Hey @mg3207, We don't have any tools to access your Google Accounts (you are the only one who can access it) and can therefore not assist. I also do not believe it is possible to transfer Google ... See more...
Hey @mg3207, We don't have any tools to access your Google Accounts (you are the only one who can access it) and can therefore not assist. I also do not believe it is possible to transfer Google Play Balance from one account to another, but you can also try and contact the Google Play team for assistance here. Another idea I have is that you can see if there is any option to buy Google Play gift cards with your Play Balance and then redeem the gift cards on your second account. I don't know if that's possible, but it's an idea. Here is the official Play site for gift cards, with other websites I would recommend to be cautious to avoid gift card scams.
Hey @Lilgreenninja, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, so... See more...
Hey @Lilgreenninja, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!
Hey @subhashstylockz, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, ... See more...
Hey @subhashstylockz, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!
This looks indeed a bit odd. I would recommend in this case, double check what you paid for the games on pay.google.com (transactions). See if there was a discount or similar and that's why the ref... See more...
This looks indeed a bit odd. I would recommend in this case, double check what you paid for the games on pay.google.com (transactions). See if there was a discount or similar and that's why the refund is less than expected. Also check with your bank or the issuer of your payment method how much the refund actually was, that way you can also see if the full amount has been refunded, even though you got the texts saying that your refund would be less. But if there's still an issue with these particular refunds after these checks, I guess you can get in touch with the Stadia team to double check. Just be aware that they're quite busy atm (and they will be until 18 January 2023 at least), so it's good if you have patience.
Hey @syn25, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes ... See more...
Hey @syn25, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. There's no other way to request from Google to make the refund to another card, because it's normal that they first attempt to refund you on the original payment method for the purchase. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!
Hey @bradenslot, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, somet... See more...
Hey @bradenslot, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's not possible manually to change the payment method unless you receive instructions, because Google will automatically first attempt to refund the original payment method that was used for the purchase. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!
Hey David (@rootlinux), I'd recommend to be patient still and see when the other refunds will be processed. Google is quite busy atm with all the refunds and they stated they expect to be done with... See more...
Hey David (@rootlinux), I'd recommend to be patient still and see when the other refunds will be processed. Google is quite busy atm with all the refunds and they stated they expect to be done with it by Jan 18, 2023. So there's still time left. I'm in the same situation, got some games refunded, some others still outstanding. But don't worry in this case, just be patient.
Yeah that's probably something you would need to figure out with their support, like what exactly they need and if you can provide it (or if they accept the receipts of the purchases you made on Stad... See more...
Yeah that's probably something you would need to figure out with their support, like what exactly they need and if you can provide it (or if they accept the receipts of the purchases you made on Stadia).
Hey @BigRedSwitch, Yes it seems they are handled separately, I am in the same situation. I'd say let's just be patient a bit longer and the refund should be processed soon. Google stated anyway, ... See more...
Hey @BigRedSwitch, Yes it seems they are handled separately, I am in the same situation. I'd say let's just be patient a bit longer and the refund should be processed soon. Google stated anyway, they want to finish the refunds by Jan 18, 2023, so there's still time for the hardware refunds to be processed. P.S.: That's only for Hardware purchased via the Google Store btw.
Hey @Mr_scaley and @Sroman24, You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the... See more...
Hey @Mr_scaley and @Sroman24, You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I received an email that indicates the refund was issued to a form of payment from a financial institution and/or credit card company that I no longer have an account with. How will I get the refund? A: Please reach out to the financial institution and/or credit card company to discuss how you will receive your funds. Source: Stadia Announcement FAQ Hope this helps!
Hey @Baba973, You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the money. In case th... See more...
Hey @Baba973, You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I received an email that indicates the refund was issued to a form of payment from a financial institution and/or credit card company that I no longer have an account with. How will I get the refund? A: Please reach out to the financial institution and/or credit card company to discuss how you will receive your funds. Source: Stadia Announcement FAQ Hope this helps!
Hey @LaMustacho, It's normal that Google will attempt to do the refund on the original payment method that you have used to make the purchase. So in this case you can check with the bank if they've... See more...
Hey @LaMustacho, It's normal that Google will attempt to do the refund on the original payment method that you have used to make the purchase. So in this case you can check with the bank if they've received the refund and then check if you can transfer the amount from there to your other account. Just in case the refund would fail, then you would get an email from Google with further instructions for an alternate payment method. More info you can find here: Stadia Announcement FAQ
Hey @Kne0, You can check with the issuer of that gift card in this case. If the refund went through successfully even though your payment method is inactive/expired now then the issuer may have rec... See more...
Hey @Kne0, You can check with the issuer of that gift card in this case. If the refund went through successfully even though your payment method is inactive/expired now then the issuer may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!
Hey @john4, At the moment Google stated that they will only process refunds for Google Store orders (Source: Stadia Announcement FAQ). So if you bought your Hardware on Best Buy, it's probably best... See more...
Hey @john4, At the moment Google stated that they will only process refunds for Google Store orders (Source: Stadia Announcement FAQ). So if you bought your Hardware on Best Buy, it's probably best to get in touch with the seller and see if they can offer a refund from their side somehow. Hope this helps!
That depends when you deleted that Google Account, as far as I know it gets deleted permanently in 30-60 days (this was mentioned somewhere in the ToS). So if the deletion is not that long ago, you c... See more...
That depends when you deleted that Google Account, as far as I know it gets deleted permanently in 30-60 days (this was mentioned somewhere in the ToS). So if the deletion is not that long ago, you can still try recovering your account with the above mentioned steps. For a Stadia account it's similar btw, you can chat with the Stadia team as long as it's within 30 days from the request for deletion (see this article).
Hey @mtaneja, To recover that Google Account that Stadia is connected with, you would need to do the Account recovery process. More info about it you can also find in these resources: How to ... See more...
Hey @mtaneja, To recover that Google Account that Stadia is connected with, you would need to do the Account recovery process. More info about it you can also find in these resources: How to recover your Google Account or Gmail Tips to complete account recovery steps If you still have issues afterwards, you can also contact the Stadia team, but just be aware that they don't have any extra resources but they can guide you through if you have any issues with the recovery and assist you with it (just don't expect they can magically do something). Hope this helps!
Hey @Frsch89, Google will attempt to refund you on the original payment method that you used when purchasing the game/hardware. So if you switched your bank now, you can still check after 3-10 days... See more...
Hey @Frsch89, Google will attempt to refund you on the original payment method that you used when purchasing the game/hardware. So if you switched your bank now, you can still check after 3-10 days if the old bank has received your payment somehow otherwise you can also just wait and see if the refund fails in which case you would get an email with instructions for an alternate payment method.
Hey @Tartempion, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, somet... See more...
Hey @Tartempion, You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. Even if you don't have an account with the bank anymore, you could either check with the bank or you wait and see if the refund fails. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!