@Northlight I can't ask Google anything. The rep sent me an email after my initial call, but the reply address is store-support@google.com, just a generic support address. I tried following up using...
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@Northlight I can't ask Google anything. The rep sent me an email after my initial call, but the reply address is store-support@google.com, just a generic support address. I tried following up using that address, and no one has responded. I guess I could call again, but I don't even know the number. I had to go to a Google support chat, then they gave me a number, then that person transferred me to another number.... I have no idea how to even follow up on my case. For all I know, they've trashed my ticket and I'll never hear from them again. At this point, I doubt I'll even get a refund. The rep said he'd be in contact in one or two days. It's now been 5 days. I'm not nearly as optimistic as you are.