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samsyeung's Posts

It was never resolved for me. After the last bout of being bounced between Stadia and Ubisoft, I just cancelled JDU subscription because you should need to spend more time chatting to support than e... See more...
It was never resolved for me. After the last bout of being bounced between Stadia and Ubisoft, I just cancelled JDU subscription because you should need to spend more time chatting to support than enjoying a game. I did ask for a refund of the base game, but just got the standard reply of "terms say no". Stadia is not right for me, so I'll be letting the stadia subscription lapse and sticking to the steam/epic for now. Good luck getting it fixed for you subscriptions.  
Thank you? for volunteering that info on this thread, I have since been referred by Stadia team back to Ubisoft for what must be the 4th time, and in the mean time, found https://www.reddit.com/r/St... See more...
Thank you? for volunteering that info on this thread, I have since been referred by Stadia team back to Ubisoft for what must be the 4th time, and in the mean time, found https://www.reddit.com/r/Stadia/comments/scbkn6/just_dance_unlimited_not_working_with_jd2020/  So it turns out there are multiple subscriptions listed in the store, both have very similiar descriptions - and I suspect I bought the one that is tied to Just Dance 2022.  If that is the case, then the fix would be 1) To update the title and description of each instance of the store item to make it clear which version of the base game it work with. https://stadia.google.com/store/details/c3ca0eaae154485aa56f0520cd895e4ercp1/sku/d3cecbf76c5c4b23bf4022f8f2e695d7p is linked from JD2022 https://stadia.google.com/store/details/b87ca389d6454546af28dff82898406arcp1/sku/8be4a8d5f28f4385a262ed5c63387405 is linked from JD2021  but they BOTH read like they support JD2021 - and to  Chuchoflaco point - even JD2020! 2) Prevent (or at least warn) on attempt to purchase a subscription if you dont have the base game! I cant even test the theory because Stadia store does not let me purchase what might be the correct subscription.
Is this topic solved like the thread status suggests? I've been on lengthy chats with both Stadia and Ubisoft support on this at least 6 times to try to get this resolved.  Fustratingly each time I ... See more...
Is this topic solved like the thread status suggests? I've been on lengthy chats with both Stadia and Ubisoft support on this at least 6 times to try to get this resolved.  Fustratingly each time I have been told to speak to the other support team.  Stadia support agent says its a problem with the game content which they have no access to. Ubisoft support asked for network troubleshooting from my network - pointless as the game is running from Stadia, and the latest is that they have no visibility into subscriptions - so I need to speak to Stadia again. Round and round it went until I gave up and asked for a refund, which they did for 1 month of subscription, but denied for the base game.  Surely, not being able to make use of in-game purchase described increasing the number of songs available from 40 to over 550 is classed as a defect and fall under that section of the Stadia return policy? I've spent more time chasing support cases than my family have spent on enjoyed the game.  I hope this is not a taste of what game streaming is going to be like!
Does anyone know if there is a fix for this issue? I also bought JD 2021 just over a month ago, activated the unlimited trial.   My daughters liked it so I subscribed in via Stadia. However, a few ... See more...
Does anyone know if there is a fix for this issue? I also bought JD 2021 just over a month ago, activated the unlimited trial.   My daughters liked it so I subscribed in via Stadia. However, a few days later the game would not recognise an active subscription to unlimited.   Stadia support pointed me at Ubisoft support, and visa versa.  A week later it started working again, so I dropped the support cases.   A month on, we return to the game to find the issue has returned, a second subscription charge has been taken.