So, I spoke to support again. They had said that I would get a reply from someone higher up in the support team, and I got an email, referencing my case, asking me to submit feedback (it wasn't even ...
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So, I spoke to support again. They had said that I would get a reply from someone higher up in the support team, and I got an email, referencing my case, asking me to submit feedback (it wasn't even clear if it was feedback about the handling of the case, or feedback about the Stadia experience in the app, or what, the email didn't even make sense), so I wanted to make sure that wasn't them closing the case. The agent this time said that this is a know firmware issue, and that I would have to wait for a firmware update to fix it, but that there is no time frame for that yet. Edit: I was annoyed whne I wrote the next bit. I'm still experiencing unbelievably bad customer service from Google, but I don't really think any differently about the concept/theoretical potential of Stadia. I do however worry that it may never succeed because of the terrible customer service Google has meaning that they can never get enough people on board. I've been waiting weeks for a related issue to be solved by Google customer supoort. To be absolutely honest, I am losing faith in the whole idea of Stadia, or Google's ability to deliver it anyway, and am not planning to buy any more games right now. I might see if I can get a refund for the ones I have purchased if this doesn't get sorted soon, since I haven't been able to meaningfully play anything on Stadia - all of my play time has been trying combinations of things to see whether it works OK. I can't currently play in an even vaguely acceptable way on any platform except for my desktop computer, but I can play all of the games on Stadia on that anyway, and buy them for less off of Steam, so I have no interest in doing that and there is no point to Stadia right now for me. This audio issue isn't the only issue I have - I have terrible input lag on my Chromebook, even when connected to a ridiculously high bandwidth, low latency, highly reliable internet connection at work (but same at home too). If this can't work for someone like me with multiple bits of Google hardware the best internet connection you could really wish for for this (well, many people have more bandwidth, but there is plenty of bandwidth and the more important properties are the ridiculously low latency and basically non-existent packet loss, and the amazing WiFi connection, all carefully monitored to check for issues, and basically unused by anything else when I am trying Stadia), I don't have faith Google will ever get it to work satisfactorily. Maybe someone else will get game streaming working better, but Google just doesn't have the culture required to release reliable stuff and make it work properly, or the will to apply it to this anyway, I don't think. It is a shame, because I think they probably have the best network of anyone to deliver this kind of thing.