JamesFromGoogle's Posts

Hey there @Lutorius, Thanks for the comment on this topic. I'm sorry that you are running into a delay of your purchase showing up in your game library. I do want to highlight that this is an old topic, so you more than likely won't get as many responses here. If you are still running into this issue, I'd recommend creating a new post for more visibility.  With that said, we're going to go ahead and close this conversation. Thank you, James

Hello @GGGHost, Thanks for the post. I'd like to highlight the Best Response on this topic. It's a good place to start. I do want to let you know that since this is an old topic, I am going to go ahead and lock it. If you are still experiencing issues after doing some initial troubleshooting, feel free to create a new post. We'd be more than happy to help. Thank you, James

Hi there, @DocSam, Thanks for post. I'm sorry you are having this issue. I know how frustrating network errors can be. If you haven't already I'd recommend trying this general troubleshooter. If this isn't able to help you out its likely that this is either a network or an ISP issue. Now, I do want to highlight that this is an old topic and you may not get as much traffic on your post. It would be best to create a new topic if you would like additional support from the community. With that said, I am going to go ahead and lock this conversation. Thank you, James

Hi @Mpolisi, Thanks for the post. I'm sorry you are having this issue. I'd recommend checking out the Best Response on this topic. Since this is an old post, I will be locking it. However, if you are still having issues, please feel free to create a new topic. We're here to help. Thank you, James

Hello @Incognito420, I'm sorry you are having this issue. I can imagine that could be pretty frustrating. I do want to highlight that this is an old topic, so you may not get as much traffic. If you hope to get some further assistance, I'd recommend creating a new post so that you can potentially get some more responses. With that said, I am going to go ahead a close this topic out. Look forward to hearing back from you if you need more help. Thank you, James

Hi there @DatBoiRazzz, Thanks for the comment. Appreciate you sharing the knowledge of a potential workaround.  I do want to highlight that this is an old topic, so I'm going to lock it now. We'd love to keep seeing you in the community, so feel free to reach back out by creating a new post if anything else comes up.   Best, James

Hi @kennyc, Thanks for posting. Sorry you are having this issue. I can imagine this could be pretty frustrating. I'd like to ask a couple of questions just to make sure we understand all the aspects of this issue. When did this issue start? Or has it always been an issue? Do you experience the issue when playing a specific game, in all games, or just when you navigate the Stadia UI? If your A button is mapped to Google Assistant, is the opposite also true? Does your Google Assistant button trigger actions that would normally be accomplished when you press A? When did you purchase your Stadia Controller? I do have a kind of out of the box suggestion that may or may not work. Instead of holding the Google Assistant and Capture buttons to do the factory reset, what if you attempted to hold the A and Capture buttons for 6 seconds? Keep us updated, we're here to help. Thank you, James

Hey there, @Wcomon, Just wanted to check in with you again to ask another question. Do you have another device that you would be able to test this out on? I'd like to see if its localized to your mobile device or if it really does have something to do with your ISP. Let us know when you can. Thank you, James

Hi there @monke,   Just wanted to jump in and say that we're sorry you are having this issue. I know that the freezing and everything really detracts from the immersive experience. Especially when one is chasing down (or running away from in my case) certain dino related creatures.    I did just mark a best response on this topic, which may be able to help. I'd also recommend checking out this general Stadia Troubleshooter. Since this is an older topic, I am going go ahead and lock it. If you want to update us with how things go, feel free to create a new post. We'd be more than happy to provide any additional support you may need there.   Best, James