@Xevioso wrote: So Google has asked people not to contact them about refunds and now I know why. If you've used different payment methods, they are refunding your stuff separately to those paymen...
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@Xevioso wrote: So Google has asked people not to contact them about refunds and now I know why. If you've used different payment methods, they are refunding your stuff separately to those payment methods, making it almost impossible to track all your refunds if you've been using the service for the full 3 years. In several instances they are refunding my stuff to a closed bank account. They should have simply calculated people's refunds, and sent the money back to whatever your last active payment method was. So far I have had to check 3 different places for refunds that came back, and the amount is NOWHERE near the total amount of hardware and software purchases I've made. So now I'm stuck trying to match each transaction to each purchase I made, and even when I do that... Google has asked people not to contact them about refunds. So what am I supposed to do? @Xevioso that is NOT true and you should know better, especially as an OG Stadia founder! The announcement and refunds started late on Thursday. You really expect the insane high number of transactions they are refunding to all be done and ready to go for you the moment they announced this?! It's a weekend. Banks and payment processing either stop working or slow down over the weekends. If you had any sense, you would have read the actual page that Google provided. Read it slowly and carefully. Then take a break. Come back, read it again. Stadia Refunds Support & FAQL Last updated: November 9, 2022 So far I have only received 4 refunds that all went to PayPal, which then transferred straight to Google Play credit. I have 10+ pieces of Stadia hardware and dozens of games and add-ons that are incoming, but I haven't seen any sign of it yet. The credit card I used for probably half of it is no longer a card I have. I understand the questions you have but seriously...have some common sense. Over 50% of the problems anyone will have will not be with Google but your payment provider. By law, this is the best and only real way Google can handle such massive refunds. I work in banking law and regulation. Trust me. Don't freak out until January. Please, read this AGAIN: That's the end of that. Be smarter. And remember...you and I aren't "going to lose SO much money!" as you titled this post. Google owes us nothing from a legal standpoint. You aren't owed a dime, so you cannot be losing anything. This will work out and do not fret about it. Be patient and watchful, keep notes and check emails, but don't post things like this where you haven't even read or understood what's going on yet.