Hi @kokolima, sorry to hear you are experiencing issues with this process. I marked Chufu's response as a Best Response because their information is the most helpful thing we can suggest. I apologize...
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Hi @kokolima, sorry to hear you are experiencing issues with this process. I marked Chufu's response as a Best Response because their information is the most helpful thing we can suggest. I apologize that I am not able to further troubleshoot.
If possible, screenshots and/or recordings may help surface where the disconnect is occurring.
Hi @Hutchy1990, thanks for posting about this issue. I went ahead and marked @Ivan's response as a Best Response because it provides some helpful information about family sharing, but it looks like t...
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Hi @Hutchy1990, thanks for posting about this issue. I went ahead and marked @Ivan's response as a Best Response because it provides some helpful information about family sharing, but it looks like that didn't resolve your particular issue.
Could you tell me whether this happens while family members are trying to play the same game? It is possible that if you have multiple family members who are not Pro members trying to play the same Pro games across the family group, you may run into problems.
Hi @Kempes, thanks for posting about this. I marked @codesplice's response as a Best Response because it provides some helpful information. Unfortunately, I don't have a suggestion as this sounds lik...
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Hi @Kempes, thanks for posting about this. I marked @codesplice's response as a Best Response because it provides some helpful information. Unfortunately, I don't have a suggestion as this sounds like a problem specific to the title. Please make sure to file feedback with the Stadia team as well. To do this, click or tap on your profile icon, then scroll to "Feedback." Please be sure to be as detailed as possible so that we can accurately track the issue. Thank you!
Hi @Blackgasus, wenn Sie glauben, dass Ihr Chromecast Ultra defekt ist, wenden Sie sich an unser Support-Team. Bitte verzeihen Sie Grammatikfehler - ich verwende Google Translate.
Hi @IamSnah, thanks for writing about this. This is the first such report I have seen on a ghost gamepad. I would suggest uninstalling and reinstalling the app to see if that resolves the issue. If t...
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Hi @IamSnah, thanks for writing about this. This is the first such report I have seen on a ghost gamepad. I would suggest uninstalling and reinstalling the app to see if that resolves the issue. If that does not, please reach out to our support team for additional help.
Hi again @Nasthebass, I think the wifi extender is the problem. Those devices are notoriously poor for maintaining steady streams to all kinds of media, especially Stadia. If possible, please try con...
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Hi again @Nasthebass, I think the wifi extender is the problem. Those devices are notoriously poor for maintaining steady streams to all kinds of media, especially Stadia. If possible, please try connecting to your access point via ethernet. If not possible, try moving as close to the main wireless router as possible to minimize the amount of work your devices must do to establish a connection.
Hi there @Broncanius, I'm sorry to hear this is happening. More often than not, when a player experiences a sudden degradation of the quality of the stream they are receiving, it is due to a change i...
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Hi there @Broncanius, I'm sorry to hear this is happening. More often than not, when a player experiences a sudden degradation of the quality of the stream they are receiving, it is due to a change in the home network. Please take a look online for tools to determine your network's stability. While bandwidth is an important factor in quality, stability is more important. If you are suddenly dropping packets, your stream will degrade noticeably.
I recommend reaching out to your ISP to determine if there is anything else going on, such as a throttle put in place. If these suggestions do not clear it up for you, please feel free to write back and we'll continue digging.
Hi again @Edgedancer, thanks for that added context. We're looking into this issue further and I will provide an update when I have one to share. Thanks for your help and for your patience.
Hello, Stadia community!
This is a brief announcement, but we wanted to call attention to a small quality-of-life upgrade we have implemented to make finding answers to your questions a little easi...
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Hello, Stadia community!
This is a brief announcement, but we wanted to call attention to a small quality-of-life upgrade we have implemented to make finding answers to your questions a little easier. Now, when searching for terms on the Stadia Help Center, topics from this community may appear in the results.
With this update, it is even more important to mark responses to topics as Best Responses if they are helpful or if they solve the issue in question. Our mission is to make access to answers as easy as possible, so we hope this change reduces the amount of time players spend looking for information.
Thanks for tuning in! Catch you next time, Stadia fans.
Yours,
Chris, Grace, and the Stadia Team
Hi @Nasthebass, thanks for posting here about this issue. I am going to mark a couple of responses as Best Responses, because they are helpful in the troubleshooting process. Give those suggestions a...
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Hi @Nasthebass, thanks for posting here about this issue. I am going to mark a couple of responses as Best Responses, because they are helpful in the troubleshooting process. Give those suggestions a try if you are able.
One other thing I would suggest is to find a tool online to analyze the stability of your connection. What is more important than the speed of your connection is the stability, meaning that even if you have a 1000mb/s connection, if you are dropping packets or experiencing some other interruption, your stream will suffer quality degradation often. Another thing to consider is that your relative distance to the wireless access point matters a lot, as well. If your signal is weak, you will lose information and the stream will suffer.
Lastly, if you have the ability to switch your network from the 2.4GHz band to the 5GHz band, this often helps resolve some connection issues because the 5GHz band is less widely-used by other networks and devices.
Hope this helps! Let us know what you've tried and if you still need help.
Hi @box299, sorry to hear you're running into this issue. I went ahead and marked Chufu's response as a BR because it provides some helpful suggestions. Please try those, then let us know how that we...
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Hi @box299, sorry to hear you're running into this issue. I went ahead and marked Chufu's response as a BR because it provides some helpful suggestions. Please try those, then let us know how that went. If it does not resolve your issue, we can dig in a bit further. Thank you!
Hi @Mky and @Bolo3235, thanks for reporting this. A couple of questions:
Is this a recent change? If so, can you pinpoint when the vibration stopped working while connected via USB?
H...
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Hi @Mky and @Bolo3235, thanks for reporting this. A couple of questions:
Is this a recent change? If so, can you pinpoint when the vibration stopped working while connected via USB?
Have you tried a factory reset on the controller?
Let me know and we can dig in a bit more.
Hi @Edgedancer, thanks for answering those questions from our helpful community members. I have one additional question: is your child's account configured for a minor? As a follow-up, is the game yo...
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Hi @Edgedancer, thanks for answering those questions from our helpful community members. I have one additional question: is your child's account configured for a minor? As a follow-up, is the game you are attempting to share rated for audiences older than your child's account? This could be the reason it does not show up, but I need additional context to explore other possibilities.
