Hi @kussepigen, thank you for coming to the Community Forum to find help solving your particular issue. One thing I might suggest is checking the stability of your connection. Speed is important, but...
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Hi @kussepigen, thank you for coming to the Community Forum to find help solving your particular issue. One thing I might suggest is checking the stability of your connection. Speed is important, but stability is even more important. Please look into running a ping command on your Windows machine to test whether you are dropping packets, because if so, your stream quality will suffer.
If the above does not help, please also try testing on an incognito/private session, and failing that, a different browser. I also suggest testing on another device, such as an Android phone or other computer. Let me know if any of these suggestions help!
Hi @Gregore, thanks for posting about this. I have marked @Chufu's response as a "Best Response" because it provides many helpful troubleshooting steps.
Is your son's Google account perhaps s...
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Hi @Gregore, thanks for posting about this. I have marked @Chufu's response as a "Best Response" because it provides many helpful troubleshooting steps.
Is your son's Google account perhaps set as a minor? Accounts set up for minors are unable to access Mature-rated games, so this may be the culprit.
Hi again, @Clockwise. After doing a bit of research, I suspect that the secondary operating system present on your device (MIUI 12.x) is what may be causing this interference. You may have some succe...
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Hi again, @Clockwise. After doing a bit of research, I suspect that the secondary operating system present on your device (MIUI 12.x) is what may be causing this interference. You may have some success installing previous versions of the Stadia app, as others have reported in the past, but please note that this is not an official solution. I wish I could offer additional assistance here!
Hi @primal_logic88, sorry to hear this is happening. Are you able to test whether this takes place on a different device? For example, a computer running Stadia on Chrome, or on a Chromecast Ultra?
Hi @Ayeyebrasco, thanks for following up! That's an interesting interaction. When you get a moment, would you mind submitting feedback in the Stadia app or on Chrome describing your process for turni...
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Hi @Ayeyebrasco, thanks for following up! That's an interesting interaction. When you get a moment, would you mind submitting feedback in the Stadia app or on Chrome describing your process for turning off location services and what that does to help? No worries if not, but that would be helpful
Thanks again, and happy gaming.
Hi @Ayeyebraso, thanks for following up here. I marked @Chufu's response as a Best Response to help other players in the future, should a similar problem arise.
Regarding your particular issu...
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Hi @Ayeyebraso, thanks for following up here. I marked @Chufu's response as a Best Response to help other players in the future, should a similar problem arise.
Regarding your particular issue, we wanted to confirm whether this happens on other devices. Are you able to test on a mobile phone or another computer on the same network? Additionally, is your computer connected to your home network via wi-fi or ethernet?
Hi @Clockwise, sorry to hear this is still affecting you. I recommend trying to enable experimental mode within the Stadia app. This may or may not resolve your particular issue, but it's worth a sho...
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Hi @Clockwise, sorry to hear this is still affecting you. I recommend trying to enable experimental mode within the Stadia app. This may or may not resolve your particular issue, but it's worth a shot. To do so, tap your profile icon in the top-right of the Stadia app, then scroll down to "Experiments." See if there is an option there to enable play on your device. Report back when you can!
Hi @Carnivore, sorry to hear you're still having problems. Could I ask what your connection to your network is like on your PC? If you are connecting through wi-fi, that may be causing a problem unex...
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Hi @Carnivore, sorry to hear you're still having problems. Could I ask what your connection to your network is like on your PC? If you are connecting through wi-fi, that may be causing a problem unexpectedly, even if it was not an issue before. We can continue to dig in here and try to discover a solution.
Hi @ShadowDancer, to supplement Ivan's great answer, the Stadia Team issued an update today on the subject of the RE8 release and hardware bundle: https://bit.ly/3b9B18N
TL;DR -- if you are e...
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Hi @ShadowDancer, to supplement Ivan's great answer, the Stadia Team issued an update today on the subject of the RE8 release and hardware bundle: https://bit.ly/3b9B18N
TL;DR -- if you are eligible for the promotion and it is still in stock, you are guaranteed your bundle.
Hi @ErikEngerd, thanks for posting about this, and thank you to HatDroid and Ivan for their insightful responses.
To add to the above, your access to Stadia will not run out once your Stadia ...
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Hi @ErikEngerd, thanks for posting about this, and thank you to HatDroid and Ivan for their insightful responses.
To add to the above, your access to Stadia will not run out once your Stadia Pro free trial expires; you will still be able to use the platform for free. The only things you will lose access to are the Stadia Pro game library, 4K, HDR, and 5.1 surround sound. Please refer to this page for the list of benefits for Stadia Pro.
Let me know if you have any questions! Welcome to Stadia
Hi there! Thanks for compiling this feedback for us. The best way to get your ideas in front of the Stadia team is to submit this as feedback within the Stadia app or on Chrome. To find this option, ...
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Hi there! Thanks for compiling this feedback for us. The best way to get your ideas in front of the Stadia team is to submit this as feedback within the Stadia app or on Chrome. To find this option, open Stadia on your mobile device or on Chrome, then tap your profile icon in the top-right corner of the screen. From there, navigate to the "Feedback" button below. Make sure to be as descriptive as possible. Thanks again for being a fan!
Hello @Canabinol, I apologize that I do not speak French, but I used Google Translate to determine you are having a problem seeing games rated for players 16 years old or older? Please make sure that...
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Hello @Canabinol, I apologize that I do not speak French, but I used Google Translate to determine you are having a problem seeing games rated for players 16 years old or older? Please make sure that your Google account settings are configured as an adult account and not a minor.
Hi @Hajila, currently, the only way to play on a Chromecast Ultra is with the Stadia Controller, or through Tandem Mode, as RXShorty helpfully pointed out. Please read more here: https://bit.ly/389CAkO
Hey @Catalyst! Thanks for surfacing this issue. I can confirm that we are aware of an issue affecting the Stadia Store for some users on mobile. We're on top of it and should have a fix out soon. Tha...
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Hey @Catalyst! Thanks for surfacing this issue. I can confirm that we are aware of an issue affecting the Stadia Store for some users on mobile. We're on top of it and should have a fix out soon. Thanks again!
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Edit 3:30PM PST
Looks like this was fixed, but let me know if anyone else is still experiencing the problem.
Hi again @HyekARBazooka, thanks for providing that context. Is it possible to test your connection with an ethernet cable? My suspicion is that your problem arises from an unstable wireless connectio...
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Hi again @HyekARBazooka, thanks for providing that context. Is it possible to test your connection with an ethernet cable? My suspicion is that your problem arises from an unstable wireless connection. Stadia's stream quality relies almost entirely on a stable connection first, and a fast connection second. It's much more important to ensure that you are not dropping any packets or experiencing jitter on your wireless network than it is to have a certain speed.
Hi @Mr_Covington, I've marked @JohnZoidberg's response as a Best Response because it offers some helpful insight. Please let us know if you continue experiencing the issue so we can dig in further.