ChrisFromGoogle's Posts

Hi all, this may be an issue related to traffic on your particular wireless band. I suggest looking into changing your wireless access point's unique band, as the standard 2.4GHz frequency may have a lot of interference, while the 5GHz frequency has more open channels. You can also further customize this, depending on the firmware of your wireless router.

Hey again, it looks like everything is back to normal. Please continue to update this thread if you have more issues. You may need to restart your instance of Stadia to restore functionality. Thanks again for your patience!

Hey again, it looks like everything is back to normal. Please continue to update this thread if you have more issues. You may need to restart your instance of Stadia to restore functionality. Thanks again for your patience!

Hi all -- sorry to hear this has been on ongoing issue. It sounds like there are a few potential fixes for problems with video or audio sync.   1. Check that you are on the least-congested wireless channel if on wi-fi. There are tools available to help figure this out. Switching to a different band may resolve connection issues if too many devices are using the same band. 2. If on wired, ensure that the cable transferring data is not damaged or otherwise compromised, as this might cause packet interruption. 3. Factory resetting your Chromecast Ultra and Stadia controllers may help. 4. Setting up quality-of-life features on your network device may yield good results if traffic for Stadia is prioritized.    If, after all of these have been attempted, you are still experiencing issues, it could be that your ISP's support channels are the best path for resolution.

Hi there! Thanks for compiling this feedback for us. The best way to get your ideas in front of the Stadia team is to submit this as feedback within the Stadia app. To find this, open the Stadia app on your mobile device, then tap your profile icon in the top-right corner of the screen. From there, navigate to the "Feedback" button below. Make sure to be as descriptive as possible. Thanks again for being a fan!

Hi all -- I wanted to confirm that the only official way to complete a purchase with Google Play Store credit currently is to perform the purchase from an Android device. I can't speak to alternative workarounds, unfortunately. You can find more information here.

Hi there! Thanks for the feedback. Please make sure to submit this feedback in the Stadia app by tapping your profile icon in the top-right, then navigating to the "Feedback" section. The Stadia team reads every piece of feedback, so this is the best way to get your voice heard!