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GraceFromGoogle's Posts

Hi Dani,  Thanks for adding your feedback to the Stadia Community Forum.  Currently, the primary language in this forum is English, but your note regarding additional language support has been duly... See more...
Hi Dani,  Thanks for adding your feedback to the Stadia Community Forum.  Currently, the primary language in this forum is English, but your note regarding additional language support has been duly noted.  - Grace
Hi Akiles,  Thanks for stopping by the Stadia Community Forum. Currently, Stadia supports Pixel 2, 3, and 4 devices, and we're planning on expanding our mobile device support as time goes on. Be su... See more...
Hi Akiles,  Thanks for stopping by the Stadia Community Forum. Currently, Stadia supports Pixel 2, 3, and 4 devices, and we're planning on expanding our mobile device support as time goes on. Be sure to keep an eye on our social channels for the latest updates!  - Grace
Hey everybody,  Stadia Community team here to bring you a quick recap of all things Stadia (that we can get our hands on!) from product updates to community highlights! We wanted to drop a post ... See more...
Hey everybody,  Stadia Community team here to bring you a quick recap of all things Stadia (that we can get our hands on!) from product updates to community highlights! We wanted to drop a post into the community before the holidays and are hoping to have more regular updates starting next year. We can’t promise that we’ll always have changes or updates to announce, but you will get more regular notes from us! What we need from you is your feedback: do you like these types of recaps? What should we change?? What else would you like to see us talk about? Your feedback will inform how we communicate with you in the future, so please take a look at the inaugural edition below and let us know what you think!    Lots has been happening this month — hopefully you’ve caught our Stadia Savepoint update on The Keyword covering the latest Stadia updates, including: All Chromecast Ultra devices received an update for Stadia compatibility, giving you access to another TV to play Stadia on. Second Buddy Pass for Founders this holiday season! New games coming to Stadia!   And, we’ve got two more updates for you here on the Community: Ping! Achievements are here! As of 12/19, our first version of Achievements are live on Chrome browser and Chromecast, and players can check out the following features: On both Chrome browser and Chromecast, players can open their own profile to view the last three achievements earned for the last game played. Clicking on one of these achievements will open a detailed Achievements page. On Chrome browser, players can open a full view of all games played by the player.  Selecting a game will open a detailed page containing all Achievements for a game, status of each achievement, and progress if provided by the game. Players can view the Achievements of other players who have chosen to make them visible by selecting the other player’s profile.  You can control who can view your Achievements in your Stadia Settings, under Friends & privacy..  Mobile app users, hang tight! We have more in store for Achievements in 2020, including mobile support. New Stadia Pro deals (as of 12/20) Check out the Stadia store for new Stadia Pro deals. You can find the end date of the sale along with additional details on individual game pages.  Borderlands 3 Standard (35% off) Borderlands 3 Super Deluxe Edition (22% off) Borderlands 3 Deluxe Edition (35% off) Ghost Recon: Breakpoint (50% off) Ghost Recon: Breakpoint Gold Edition (50% off) Ghost Recon: Breakpoint Ultimate Edition (50% off) GRID (60% off) GRID Ultimate Edition (60% off) Just Dance (40% off) Shadow of the Tomb Raider (60% off) Introducing the Stadia Guides You may notice a handful of users on the Community Forum with the custom rank of “Stadia Guide.” These users have gone above and beyond to be helpful and valuable contributors to the community. As such, these users have been distinguished with a badge icon to signify their achievement. We'll have more information about how you can earn this distinction soon. For now, simply be a helpful and positive contributor and we'll keep you posted.  Community Username Requests  We’ve been seeing a small number of requests come in asking for the ability to change Community Forum usernames. We won’t be able to fulfill those requests - our policy is only to change usernames that are clearly abusive in nature. So pick that username carefully - you’ll be together for a lo ng time!   “Last added” filter not sorting games correctly -  When a user attempts to sort a list of games by “Last added”, it will not show the games in the order that they were added to Stadia.  Good news - we’ve made a lot of progress on a fix for this issue, and I’ll let you know when we are able to roll it out.   Accepting friend requests - Some users are reporting that they've "hit the friend cap.”  The user is able to send friend requests to other users on Stadia, but they’re unable to accept incoming requests. We have a fix in the works for this issue as well - stay tuned for further updates.   Aurora borealis? At this time of year? At this time of day? In this part of the internet? Localized entirely within your controller? On Friday, December 13, we crowned the winner of the “I Made This” Play it Forward Community Event on r/Stadia . Shoutout to u/patlon for their phenomenal design, and you can catch them on our subreddit sporting the “Sweet Victory” flair.  - - - - - - - - - - - - -  … and that about rounds it up for this week! We’re hoping things will be pretty quiet so we can all play Borderla--- I mean, spend time with our loved ones... Don't expect too much news until we're all back in January, but we’ll be keeping our eyes open for any new bugs or issues and we’ll casually check in to see how you all are doing. Happy Holidays everybody~    Best,  Grace and the Stadia team
Thanks for the update @TheCleaner ! I'm really glad to hear that you were able to get things resolved. 
Hey everybody, In the spirit of the holidays, we have an early surprise gift for Stadia Founders: an extra Buddy Pass! Give it to a friend, a family member… anybody you know who loves games. For... See more...
Hey everybody, In the spirit of the holidays, we have an early surprise gift for Stadia Founders: an extra Buddy Pass! Give it to a friend, a family member… anybody you know who loves games. For more information on how to redeem your Buddy Pass, take a look at the infographic below:  To send your Buddy Pass and get your chosen friend or enemy gaming on Stadia, open the Stadia app and tap the envelope icon in the top-left. Follow the prompts and give the gift of Stadia today! Please note that as soon as you tap "Send your Buddy Pass", you will receive a copy of your Buddy Pass code in your e-mail inbox, just in case you need it again later.
Hey there TheCleaner, Thanks for bringing this my attention, and I'm sorry to hear about your situation. Would you mind providing the Case ID #s from your contacts with the Stadia Support team? Als... See more...
Hey there TheCleaner, Thanks for bringing this my attention, and I'm sorry to hear about your situation. Would you mind providing the Case ID #s from your contacts with the Stadia Support team? Also, I kindly ask that you do not include any personal information in your response and keep it limited to the Case IDs #s only. Thanks in advance, Grace
Hey everyone, Thanks a bunch for your feedback, and I completely hear you on your frustrations. I've noted everything that's been said in this thread and will be sure to have this all in mind. With... See more...
Hey everyone, Thanks a bunch for your feedback, and I completely hear you on your frustrations. I've noted everything that's been said in this thread and will be sure to have this all in mind. With that being said, I'll continue to keep an eye out for significant updates and relay them to the community as quickly as possible. I really appreciate your patience. - Grace
Hi everyone, Apologies for the delayed communication regarding this issue. I'm glad to hear that everything is back to normal on your end, and if the issue returns, please feel free to post again i... See more...
Hi everyone, Apologies for the delayed communication regarding this issue. I'm glad to hear that everything is back to normal on your end, and if the issue returns, please feel free to post again in the Stadia Community Forum or reach out to the Stadia support team. Thanks everybody!  - GraceFromGoogle 
Update - December 5 Hi folks, Thanks for your patience. This issue is now resolved, and fix has been deployed to all users. ----------------------- Hi everybody,  Thanks for stopping by the... See more...
Update - December 5 Hi folks, Thanks for your patience. This issue is now resolved, and fix has been deployed to all users. ----------------------- Hi everybody,  Thanks for stopping by the Stadia Community Forum. We're aware of an issue affecting game saves on Final Fantasy XV. The team is actively investigating this issue, and I'll be sure to provide the latest updates.  - GraceFromGoogle 
Hey there everyone! The Stadia Community Team is back again with some more updates for you all. Take a look below to see what's happening. Final Fantasy XV --   A number of users are repo... See more...
Hey there everyone! The Stadia Community Team is back again with some more updates for you all. Take a look below to see what's happening. Final Fantasy XV --   A number of users are reporting issues pertaining to saved games not working properly on Final Fantasy XV. The team is aware of it and we're working on a fix. Founder code redemption --   There have been some questions surrounding the redemption period for Founder codes. Founder codes are valid for   one year   after you receive it in your inbox. Destiny 2 on Stadia Pro --   Some players have asked about the availability window for Destiny 2 on the Stadia Pro subscription. Destiny 2 will remain available for the foreseeable future, but in the event that the availability is set to change, we will do our best to notify you all ahead of time. We're keeping an eye on things and are taking notes on top requests, so keep that feedback coming! Thanks everyone~ - GraceFromGoogle & the Stadia Team  
Buddy Pass Redemption To send your Buddy Pass and get your chosen friend or enemy gaming on Stadia, open the Stadia app and tap the envelope icon in the top-left. Follow the prompts and give ... See more...
Buddy Pass Redemption To send your Buddy Pass and get your chosen friend or enemy gaming on Stadia, open the Stadia app and tap the envelope icon in the top-left. Follow the prompts and give the gift of Stadia today! Please note that as soon as you tap "Send your Buddy Pass", you will receive a copy of your Buddy Pass code in your e-mail inbox, just in case you need it again later.
Hey everybody,   The GStore team should be following up with you sometime this week, and if you don't receive a follow-up by the end of this week, I kindly suggest contacting the GStore support tea... See more...
Hey everybody,   The GStore team should be following up with you sometime this week, and if you don't receive a follow-up by the end of this week, I kindly suggest contacting the GStore support team again. I know that this situation is less than ideal, so thanks for your patience. - GraceFromGoogle 
Hey everyone, Friendly reminder that you'll have access to any titles you've claimed as a Stadia Pro subscriber for as long as your Pro subscription is active.
@NiftySwifty Whoops! Thanks for the catch. (I was just testing you...) 
Update 11:15AM PST Head on over to the Community Blog to check out an announcement regarding Stadia Pro games in December!
Hello, everyone! We're going to be experimenting with a new method of information delivery today and tomorrow.  You can expect a new announcement thread from the Stadia Community team each day. In ... See more...
Hello, everyone! We're going to be experimenting with a new method of information delivery today and tomorrow.  You can expect a new announcement thread from the Stadia Community team each day. In that thread, we'll make timestamped updates to drop any new information we have to share with the Stadia community. Thursday and Friday are national holidays here in the USA, so while we'll be browsing the communities, there won't be any significant updates.  Let's kick things off!  Tuesday, November 26th,   10:10AM PST We have been monitoring your feedback and are continuing to address issues both internally and externally. Thank you for your   enthusiastic   and honest feedback. We have some news to share later on on in the day, but at the moment, we can't divulge any details. Stay tuned!   11:15 AM PST Head on over to the Community Blog to check out an announcement regarding Stadia Pro games in December!   1:43 PM PST Hey everyone, friendly reminder that you'll have access to any titles you've claimed as a Stadia Pro subscriber for as long as your Pro subscription is active. 3:09 PM PST We know that some users have recently purchased these two games for their collection. Because of the proximity between the launch of the platform, and the announcement of these titles in Stadia Pro, we're happy to assist you if you'd like to request a refund if you have purchased either or both of these titles, even if it's outside of our normal policy.
Hi there everybody,  Happy Monday! Premiere Edition orders will start shipping today and codes will begin going out today as well. Thank you all again for your patience.  - GraceFromGoogle
Hi Founders, I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere ... See more...
Hi Founders, I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday. If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks! - Grace
Hi everybody, We can confirm that if you pre-ordered Founder’s Edition in June, and your form of payment has now been charged, your Stadia access code has been sent to you via email. We are now ... See more...
Hi everybody, We can confirm that if you pre-ordered Founder’s Edition in June, and your form of payment has now been charged, your Stadia access code has been sent to you via email. We are now moving in sequence through the orders placed on or after July 1st. We will post further updates here and on our social channels.
Thanks for the update, Linex7. I'll keep my ears open for additional updates.