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Baz's Posts

It was a rant. Nothing you can help with but thanks for offering.
Just spent close to an hour chatting to someone at Stadia Web Chat "Customer Care" and it was like pulling teeth and was without doubt absolutely the most abysmal attempt at customer service I have e... See more...
Just spent close to an hour chatting to someone at Stadia Web Chat "Customer Care" and it was like pulling teeth and was without doubt absolutely the most abysmal attempt at customer service I have ever experienced. The agent seemed to be disinterested in resolving my issue, copied and pasted some random refund information that was unrelated to my issue to "set my expectations", went silent for large periods of time without telling me what they were doing or what was happening. I had to ask them. When they did give me information it was barely that. Nothing of substance and ironically no expectations were set. I was told that they would be checking with someone who was working on my case "in a bit". Was this guy busy doing something else? Was I supposed to wait while this was happening?. I was told I would be updated by email soon? When is soon? Is it a shorter timeframe that a bit? I don't know. I was told previously that I would be contacted by email but have not been so far. Messages/text I had entered seemed to have disappeared from the log. I am 100% certain I did not do that. And at approaching the 50 minute mark of the "conversation" the agent decided to ask me what my issue was... for clarity? 50 freaking minutes on a web chat and this person apparently didn't understand what it was I was needing help with! They then abruptly ended the chat. Absolutely pathetic show, Google/Stadia. I am thoroughly disappointed and frustrated. Not that you need my money (you've already got some of it and are refusing or finding it too hard to give it back for unknown reasons) but I am not spending a single penny more on any of your services/products unless you resolve the issues I have complained about. Anyway. That's all.
I agree. I received Christmas gifts in the form of Play Credit to buy Stadia games (since the games couldn't be purchased elsewhere by my family) and have been refunded in Play Credit which I have a... See more...
I agree. I received Christmas gifts in the form of Play Credit to buy Stadia games (since the games couldn't be purchased elsewhere by my family) and have been refunded in Play Credit which I have absolutely no use for. I reached out to Google via Web Chat and the people there couldn't help me because they don't deal with Stadia queries, because they were the Google Pay team. I was told that they would escalate the issue for me because the Stadia team were either closed or don't have Web Chat (I contacted them twice). And on the second occasion they said someone would contact me by email. I've heard nothing since. I very much would like my Play Credit refunded to my bank so I can purchase these games on another platform. Can someone at Stadia please sort this out for me?
I found a solution. In the router settings I disabled "Smart Setup". Don't know how or why it works but it does. Yay me!  
I my trying to give it a try but the CCU will not, again, pick up the 5GHZ band. Very frustrating. Think I'll try resetting the router, see if that helps?
I have got  BT Smart Hub. I've touched none of the settings on the thing other than to split the SSID when I got Stadia last year.  
A couple of days ago while playing Fallen Order my controller disconnected (lost connection). Stadia had given the heads up about the connection quality and it was obvious there was a problem going b... See more...
A couple of days ago while playing Fallen Order my controller disconnected (lost connection). Stadia had given the heads up about the connection quality and it was obvious there was a problem going by the quality of content on screen, lag, artifecting etc so I was expecting it. At the time this happened a speed test confirmed I was getting speeds of 35mbps though. The only things that use the 5ghz channel (as recommended) are my CCU and Stadia controller and my mobile phone. So, I went to connect my controller using the pairing method/code and I was taken to the game select screen as per usual. I selected Fallen Order and the game loaded but the controller disconnected again. An on screen prompt suggested that I needed to pair the controller again. Using the pairing method did not work. However the light on the controller was a solid white after I entered the code. And the message to pair the controller remained on screen. I tried to set up the controller using the Stadia app but the pairing code didn't work. The CCU  home screen display on my TV still shows the old pairing code, even though it suggested a new one as part of this new set up process, if that makes sense. Long story short I have reset the controller, reset the CCU and even went as far as deleting the WIFI access from the CCU. Problem is, now I am trying to set up the CCU but the Android Home app can not find the CCU! It cycles between looking for the device and then a page asking me to select which 'type' of device I am trying to set up. The online help guide for the Android Home app and CCU are either out of date or just wrong when it comes to troubleshooting. A lot of the menus and options it suggests I enter do not appear in my Android Home app. Does anyone know how to fix this? Edit: The CCU, upon power up, says that it is connecting to the WiFi network that I had deleted from the device. As I deleted the device from the Home app in order to attempt a fresh install, the device no longer shows in the Home app, so I am not able to change the network it connects to, and again, when trying to add the device to the Home app, the device doesn't appear. I have my phone set to the 5GHZ channel as per above. Tried changing my phone to 2.5GHZ and still the CCU isn't being identified by the the Home app.  Edit 2: I factory reset the CCU again and set it up, the Home app recognised the CCU and the 5GHZ access this time, however when I tried to set it up it told me that it couldn't and that I should make sure that " access point ( AP ) isolation is disabled". I've never had this problem before and it's not something that I have enabled myself. Set up the CCU and Stadia controller on the 2.4GHZ connection this time. And it worked. Bizarrely image quality is better at times when compared to 5GHZ although found that it isn't as consistent. Thoughts?      
I understand that it takes time for games to be ported but even still this is not the kind of game anyone with any amount of business sense would decide to release unannounced. There's been nothing e... See more...
I understand that it takes time for games to be ported but even still this is not the kind of game anyone with any amount of business sense would decide to release unannounced. There's been nothing even remotely hinted about a Stadia release for Mass Effect: Legendary! This makes me sad.
Dear Bosses of Stadia, Please can you bring these games to Stadia, in no particular order: Mass Effect: Legendary. Football Manager 2021. I will buy them both.  
You forgot to mention Disco Elysium... somehow.
Speaking of RPGs, is there any chance at all that you can give Bioware a massive sack of cash in exchange for them bringing Mass Effect: Legendary to Stadia? Thanks.
The game is published by Xbox Game Studios which means that it is extremely unlikely that it will appear on Stadia at all, ever!
This only happens on the Android app. Here's my device specs if at all useful: Redmi Note 5, 4GB RAM, Octa-core Max 1.80GHZ. Android version: 9PKQ1.180904.001. MIUI Global 12.0.2 Stable. I don't... See more...
This only happens on the Android app. Here's my device specs if at all useful: Redmi Note 5, 4GB RAM, Octa-core Max 1.80GHZ. Android version: 9PKQ1.180904.001. MIUI Global 12.0.2 Stable. I don't have a desktop/PC, only alternative is to use my mobile web browser in desktop mode which is not ideal when it comes to browsing, having to zoom in and out when navigating the store for example. I don't fancy having to buy another phone just to use the Stadia app. Frustrated!
I don't have another device to test on. Does anyone have any idea as to what could possibly cause this type of issue? Another app or specific device setting etc...? Like I said, this problem started... See more...
I don't have another device to test on. Does anyone have any idea as to what could possibly cause this type of issue? Another app or specific device setting etc...? Like I said, this problem started when downloading the update in January from the Play store. I haven't received a device software update since then.
I've updated the app from the Play store and still experience this problem. Can anyone at Stadia offer any further advice. (The flagged "Best Response" does not resolve the issue).
Would love to see (and play) Mass Effect: Legendary on Stadia.
I am new to Stadia and am loving the experience so far. Stadia has been a godsend to me as I am unable to afford one of those shiny new games consoles. I was fortunate enough to receive roughly £60 ... See more...
I am new to Stadia and am loving the experience so far. Stadia has been a godsend to me as I am unable to afford one of those shiny new games consoles. I was fortunate enough to receive roughly £60 in Google Play Credit as Christmas gifts so as to buy games on this platform and was looking forward to doing just that! Then came this announcement, just one month into the new year! Having already previously purchased Cyberpunk 2077 and Jedi: Fallen Order (for a phenomenaly low price!) this announcement has filled me with dread and I am now reluctant to spend said remaining credit on games for Stadia (Not that Google would be bothered by this. They've already got the money. It's not as if I can spend Google Play credit anywhere else other than at Google), nor do I feel comfortable spending what little of my own money I can afford on Stadia games. The announcement does read as if it step 1 of a gradual winding down process. Phil Harrison had tried to present this news as a positive but it clearly is not. Stadia users know this and the industry media know this too. I honestly think that Google are going to honour any business dealings they have with 3rd party publishers and developers and once done Stadia will be buried. Google won't admit to this of course because they would pretty much prefer it if we continue to give them money untill then. Who is going to buy a game that releases on Stadia in Septemer if they know that the service is going to be axed by the following January? And honestly, I would. It's just that once Google pulls the plug then it's no more Cyberpunk 2077, or Fallen Order, and any other games I acquire up to that point for me. They're gone forever and I am out of pocket. And it's a tons of money wasted. Money that could've went towards paying for a traditional video games console. Or money that could've been spent elsewhere! At this point without clear intententions and expectations set by Google and it's Stadia team, I think it would be wise to hold off purchasing games going forward on Stadia. If this does nothing but hastens the end then sobeit. My fears could be unfounded but there is nothing at all in that announcement that suggests otherwise. If Google are intending to seriously support Stadia for the long run then they need to clearly set expectations. We need them to provide a road map or something akin to one. And provide answers to questions that everyone has at this. And if not then it needs to step up and do the right thing and start offering refunds and stop accepting new users.
@ChrisFromGoogle Doing this hasn't resolved the issue. I forgot to mention in my original post that this issue occurs both in landscape and portrait orientation, as well as inside of all menus/pages ... See more...
@ChrisFromGoogle Doing this hasn't resolved the issue. I forgot to mention in my original post that this issue occurs both in landscape and portrait orientation, as well as inside of all menus/pages In landscape pretty much all of the screen is taken up by the box whereas in portrait roughly 1/4. Edit: I've tried to take a screenshot but haven't been able to capture a screen showing the box, also recording screen (video) does not show the box on playback. I hope this is useful info.
Thanks for the suggestion @RXShorty  but this didn't resolve the issue.
  I received the most recent Stadia Android app  update (dated 15th January in the Play Store - I live in the UK if this is of any significance) a couple of days ago and since updating the app when ... See more...
  I received the most recent Stadia Android app  update (dated 15th January in the Play Store - I live in the UK if this is of any significance) a couple of days ago and since updating the app when I scroll up or down both in the store page and the home page a black box/rectangle appears in the centre of the screen filling the page from left to right. This issue makes it difficult to navigate. Closing the app and loading it up again does not resolve the issue however if the app is left open after a couple of minutes or so the problem goes away. Anyone else have this problem and is there a way to fix it. Many thanks.