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Handlebro's Posts

@IvanI understand and realized that after reading again.  My apologies.  As for staying positive - I'm very positive.  I'm also very adamant that a company that takes my money fulfills it's service t... See more...
@IvanI understand and realized that after reading again.  My apologies.  As for staying positive - I'm very positive.  I'm also very adamant that a company that takes my money fulfills it's service that I paid for, and this isn't even close.  If I ran my own business this way...I'd be blackballed and out of business.  I do expect them to issue some sort of apology and compensation or credit for games or free subscription, etc.  This is some of the worst customer service I've ever experienced.  I'm an IT Administrator with 20+ years experience working in large corporations & academic institutions.  If this were a service we were paying for...we'd drop it like it's hot and find another vendor.  Google may just be beefing themselves on this one, because of how bad this launch has been. I do appreciate your comment and help, but can't echo the "sometimes things don't work out the way we want them to" bit.  I paid for them to "work out" the way it was sold.  If that isn't possible, then Google needs to make it right for their customers.
@Ivan Seriously? This is laughable. This is absolutely unacceptable. Google is STILL not providing any information about what the heck is going on, other than telling us to wait, and certainly aren't... See more...
@Ivan Seriously? This is laughable. This is absolutely unacceptable. Google is STILL not providing any information about what the heck is going on, other than telling us to wait, and certainly aren't stating why codes aren't being issued to thousands of us that PAID MONEY TO BE EARLY ADOPTERS. I know people who've JUST purchased the Premier Edition and have already gotten codes and are trying it out. I PAID TO BE A FOUNDER...and this is what I get? Seriously - you've got to be kidding me. @GraceFromGoogle @ChrisFromGoogle Please be ACTUALLY HELPFUL and send our codes or give us an actual explanation as to why we've not yet received them, as FOUNDERS and early adopters and PAYING CUSTOMERS, when others who've just signed up have already received theirs. We deserve more than a canned answer on a sub-reddit.  Bare minimum - we deserve an apology.  To restore trust, we deserve some sort of compensation.  This "launch" has been more of a crash landing, it would seem.  Thank you.
@Ivan Seriously? This is laughable. The link you provided to the statement takes me to a "page not found" and provides no information. This is absolutely unacceptable. Google is STILL not providing an... See more...
@Ivan Seriously? This is laughable. The link you provided to the statement takes me to a "page not found" and provides no information. This is absolutely unacceptable. Google is STILL not providing any information about what the heck is going on, and why codes aren't being issued to thousands of us that PAID MONEY TO BE EARLY ADOPTERS. I know people who've JUST purchased the Premier Edition and have already gotten codes and are trying it out. I PAID TO BE A FOUNDER...and this is what I get? Seriously - you've got to be kidding me. Please be ACTUALLY HELPFUL and send my code or give me an explanation as to why I've not yet received it, as an early adopter and PAYING CUSTOMER, and others who've just signed up have. Thank you.
@GraceFromGoogleIt has been 24 hours+ now. WHERE IS MY INVITE CODE?? Please give all of your Founder's Edition paying customers an update, apology, explanation, and tell us how you will be compensati... See more...
@GraceFromGoogleIt has been 24 hours+ now. WHERE IS MY INVITE CODE?? Please give all of your Founder's Edition paying customers an update, apology, explanation, and tell us how you will be compensating all of us who supported this project as early adopters, but still can't use the paperweight of a controller you sent us, because we have NO INVITE CODE. You took my money and did not provide the service that I paid for. Best I can tell, this is breach of contract and false advertising. I expect an explanation and an update ASAP, or I'm sending this piece of junk back for a full refund. Thank you.
@GraceFromGoogle   Where is my code?  Sitting here with my controller in my hands, ready to play this "amazing" new gaming experience, but still have no code.  It's been 24 hours since last update.  ... See more...
@GraceFromGoogle   Where is my code?  Sitting here with my controller in my hands, ready to play this "amazing" new gaming experience, but still have no code.  It's been 24 hours since last update.  Google took my money but have not delivered on their service.  This is absolutely unacceptable.