Hardware: Google Stadia Founders' Edition x2 1000mbps via Google Fiber Internet (Proprietary Network Box) ChromeCast Ultra x2 Apologies for the word-salad title but this issue has proven to...
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Hardware: Google Stadia Founders' Edition x2 1000mbps via Google Fiber Internet (Proprietary Network Box) ChromeCast Ultra x2 Apologies for the word-salad title but this issue has proven to be quite.. wild. I'm hoping SOMEBODY out there will read this and post their fix, as Google Stadia's customer support (via call) and Google Fibers customer support haven't been able to correct the issue over multiple weeks. The Issue: Long-press commands like walking forward using the left stick, or holding down the boost button (A), will just stop sending after 5-15 seconds. The controller doesn't visibly disconnect and there are 0 error messages, and the game doesn't even freeze as I'm able to press other buttons. It just stops sending the walk-forward command (or any long-press command) which forces me to let go of the stick and press it back forward to get my character to start walking again. What I've done to troubleshoot: Thinking the issue was with the controller, I called Stadia support and went through EVERY troubleshooting step they advised. Hit a roadblock where the controller was still soft-disconnecting even when hardwired (looking back I think it was poor instructions from the agent as we never fully reset the controller after connecting to WIFI.) Was advised to replace or purchase another controller to confirm, got another controller and issue was still present. I've confirmed that this issue only happens at my apartment. I purchased Stadia for entertainment while looking after my elderly dad in Louisiana for a few weeks. After hitting issues in Texas I decided to take both controllers with me just in case. Using his Cox Internet 150mbps, the issue was no longer present on either controller! It played like an absolute dream. No soft disconnects, no long-press drops. Streaming quality was as good as it was back home on my 1gbps. After returning to Texas after two weeks of smooth sailing, was quickly reminded that the disconnect issue still persists. I guess taking it on a road trip DIDN'T fix it after all I THEN DECIDED IT'S TIME TO SWAP OUT MY INTERNET BOX, mostly due to spending an hour on the phone with a google fiber tech explaining my conundrum, and doing even more troubleshooting steps until failure. He didn't see ANYTHING obvious nor telling on his end, and kept telling me that this situation of mine was quite unique for him. I reassured him that it was unique for the multiple people whom have tried to help me now, and to remember that I'm the customer suffering here lol. They couldn't send me a replacement network box or send a tech out, I'd have to go downtown to their one Google Space store to swap it out. I begrudgingly said screw it and trekked downtown, paid $20 for parking, swapped my network box out, bought new cables on way home, got home and installed everything - confirmed it was all good to go... fired up my stadia controllers and............. swapping network box did not fix the issue. I have replaced the ethernet cable from Fiberjack to Network Box with new cables, replaced those cables with even newer cables. Replaced ethernet running from Network Box to my desktop. I turned off the TV, unplugged the coaxial cable, swapped out power supply for Network Box, swapped my underwear... Nothing seems to make a difference. I have tried Port-Forwarding, I have tried switching between dual-band WIFI and single. I have turned off the TV Box's internet radio. I have factory reset my Stadia controllers multiple times, I have reset my phone and iPad (devices I used to set up the controller) multiple times. I even reset my TV a few times.. (yes resetting the TV unnecessary.. but I was resetting everything in my apartment and my microwave didn't have a button..) I have followed every troubleshooting step on Google Fiber's Support Page Websiteapalooza I have followed every troubleshooting step on Stadia's Support Page Websiteapalooza I am going crazyapalooza. Maybe this is a wiring issue with Fiber underground? Perhaps some electrical interference which only affects a small area of Texas? Such a small area that the amount of Stadia users in that area are so small that... nobody else has ever complained about this to Stadia before. JUST SO BIZZARE IT'S ONLY HAPPENING TO ME IN MY SMALL SLICE OF THE WORLD