Glad things worked out. It's been over a month for me and still no emails or anything other than said funds were refunded, though they never were. Support refuses to help and the bank can't help on t...
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Glad things worked out. It's been over a month for me and still no emails or anything other than said funds were refunded, though they never were. Support refuses to help and the bank can't help on this situation. At this point I've lost any hope this will get fixed any time soon.
I've talked to both my previous bank and Google multiple times and the bank can't help me and googles support team refuse to acknowledge any problems. It's been over a month at this point and my fund...
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I've talked to both my previous bank and Google multiple times and the bank can't help me and googles support team refuse to acknowledge any problems. It's been over a month at this point and my funds have not been accepted or denied and no one has any answers with what the hell is happening. No emails, no nothing. Just a email from a month ago my money was refunded to a card that no longer exists. It's beyond unacceptable that I have to deal with so much of a headache too get any answers.
Try dealing with this for over 3 weeks with no help from anyone other then call my bank or call goggles support and continue to be dismissed as if this is a non-issue. All the best I got from their s...
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Try dealing with this for over 3 weeks with no help from anyone other then call my bank or call goggles support and continue to be dismissed as if this is a non-issue. All the best I got from their support was wait till stadia closes. How is that any help?
Welcome to the club of Google's support incompetence in dealing with these issues. My money is active on a card no longer active and Google has to reverse these charges but refuse to listen. All they...
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Welcome to the club of Google's support incompetence in dealing with these issues. My money is active on a card no longer active and Google has to reverse these charges but refuse to listen. All they tell me is to contact my bank. I tell Google's support that me or the bank can't touch this money without their help and all they can tell me is to contact my bank. This is unexcusable.
I can tell you exactly why because unlike most companies when you are doing a return of money involved you ping the card a temporary deposit of usually a $1 that gets reversed to check to see if the ...
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I can tell you exactly why because unlike most companies when you are doing a return of money involved you ping the card a temporary deposit of usually a $1 that gets reversed to check to see if the card is active and if everything is clear then the money gets sent no issues. Google very much did not do this and issued the money back to the original card when the service first launched. Something that was years ago. A lot can change side then, so why in the world they did it this way is beyond be but it's unexcusable.
At least it was declined. You'll eventually get a email saying to give new card info. Mine was accepted even though my card has not been active and the bank can't do anything about it.
This isn't the case for me. It's been over 3 weeks. The bank can see the money because this card is no longer active but can't touch it because of Google's incompetence here. My previous bank explici...
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This isn't the case for me. It's been over 3 weeks. The bank can see the money because this card is no longer active but can't touch it because of Google's incompetence here. My previous bank explicitly said they can't touch this money without the party involved here who authorized this. So I won't be getting a email anytime soon till Google actually fixes this but their support team refuse to understand this situation and all I'm told is to contact my bank. It's absolutely irresponsible that this company refuses to help here.
Over 3 weeks here and no emails ,bank can't see anything as that card hasn't been active in a long time but yet hasn't been denied. Google tells to call my bank. It's been such a pleasure to deal wit...
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Over 3 weeks here and no emails ,bank can't see anything as that card hasn't been active in a long time but yet hasn't been denied. Google tells to call my bank. It's been such a pleasure to deal with so much incompetence
In my case it's been over 3 weeks with no email in site. My bank can't do anything Google won't do anything. No one had any answers are to what is happening and it's beyond frustrating
You'll get a email to give another form of payment. From what I've seen on Reddit it can take up to 2 weeks. For me, my funds have been accepted and I can't access those funds so I'll never get a em...
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You'll get a email to give another form of payment. From what I've seen on Reddit it can take up to 2 weeks. For me, my funds have been accepted and I can't access those funds so I'll never get a email.
I've been talking to both my previous bank and Google support for over a week and this is absolutely on Google end they need to fix. The bank can't do anything here, at least how Google decided to po...
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I've been talking to both my previous bank and Google support for over a week and this is absolutely on Google end they need to fix. The bank can't do anything here, at least how Google decided to poorly implement the refunds with out any proper checks in place to prevent these things from happening. These charges won't be reversed as it's been accepted automatically and have to be dealt with on a case by case basis. This is a major hassle and I'm tired of having to fight for my money here. My money is just stick in limbo without intervention on goggles hand.
Wish upon a star and hope Google deals with this. I've talked to my previous bank for hours on end at this point. There is nothing the bank can do unless Google, the company who issues the refund rea...
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Wish upon a star and hope Google deals with this. I've talked to my previous bank for hours on end at this point. There is nothing the bank can do unless Google, the company who issues the refund reaches out to these banks and this as it's an error. This is 100% on how they decided to do the refunds from what I'm told. Best of luck with any help from Google.
I wanted to add that my bank can't do anything until Google deal with the bank they sent those funds to. Due to security concerns the bank is not allowed to tell me more then money was accepted. Cont...
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I wanted to add that my bank can't do anything until Google deal with the bank they sent those funds to. Due to security concerns the bank is not allowed to tell me more then money was accepted. Contacting Google about this gets me no where and for obvious reasons the bank can't do anything till this is resolved. What happens in 6 weeks when all refunds were supposedly finalized and Stadia is gone? What do we do then? At this point no one here is helpful in this situation and I don't no where else to go as Google, the bank, Reddit this forum and stadia support are unable to answer any of this.
At least you got something i got nothing and in the same exact boat. This is beyond acceptable. But all support can do here is talk to your bank as if that actually helpful advice
What do we do if the funds were accepted by a bank from a card and bank you're no longer associated with. The bank is unable to release those funds and tells you to talk to Google support. Google tel...
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What do we do if the funds were accepted by a bank from a card and bank you're no longer associated with. The bank is unable to release those funds and tells you to talk to Google support. Google tells me to talk to my bank and this cycle been ongoing for nearly 2 weeks with no help from anyone. My money is stuck on a card that no longer exists and the bank can't do anything without Google fixing this. So what in the world do I do when all parties involved can't help. I'm at my wits end and no one is willing to accept any responsibility to fix this.