I'm having a slightly less trying, but equally unrewarding experience in returning my founders editions. Received my bundle on 20th Nov, put in for return on 25th and got the RMA details. Bundle wa...
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I'm having a slightly less trying, but equally unrewarding experience in returning my founders editions. Received my bundle on 20th Nov, put in for return on 25th and got the RMA details. Bundle was confirmed as delivered by Royal Mail on 2nd Dec - expected to get an email from Google at least to say it was there and being processed, but nothing. After a week I did a live chat and was told package had definitely arrived, and refund would take 14 business days from the day it was received. This is despite the help page about returns saying " without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract ". No mention of "business days", although I understand why that makes sense. 14 days is supposedly from the "decision to withdraw", which would be when the RMA is issued rather than receipt of package. And 14 days is meant to be the upper limit either way, not a fixed term. Today is the 14th day for me, so I've had another live chat where the representative contradicted herself multiple times and suggested the refund was processed on their end and I needed to contact my financial institution to determine why the money was not in my account. When I asked for the precise date the refund was processed so I could make further enquiries she said she needed to contact her "higher tier" and would email me the details. I'm not holding out much hope. I had a pretty high opinion of Google before this, but it's becoming an incredibly stressful experience.