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oztrich's Posts

Great news @Jerdaz, and fingers crossed for you @Tito. No change for me, refund still not been processed - it's beyond the 14 day window whichever way you look at it now. 
I'm having a slightly less trying, but equally unrewarding experience in returning my founders editions. Received my bundle on 20th Nov, put in for return on 25th and got the RMA details.  Bundle wa... See more...
I'm having a slightly less trying, but equally unrewarding experience in returning my founders editions. Received my bundle on 20th Nov, put in for return on 25th and got the RMA details.  Bundle was confirmed as delivered by Royal Mail on 2nd Dec - expected to get an email from Google at least to say it was there and being processed, but nothing. After a week I did a live chat and was told package had definitely arrived, and refund would take 14 business days from the day it was received.  This is despite the help page about returns saying " without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract ".  No mention of "business days", although I understand why that makes sense.  14 days is supposedly from the "decision to withdraw", which would be when the RMA is issued rather than receipt of package.  And 14 days is meant to be the upper limit either way, not a fixed term. Today is the 14th day for me, so I've had another live chat where the representative contradicted herself multiple times and suggested the refund was processed on their end and I needed to contact my financial institution to determine why the money was not in my account.  When I asked for the precise date the refund was processed so I could make further enquiries she said she needed to contact her "higher tier" and would email me the details.  I'm not holding out much hope. I had a pretty high opinion of Google before this, but it's becoming an incredibly stressful experience.
I claimed Samurai Showdown as a free game, but I want to remove it from my library. The refund approach doesn’t apply here (as it was free, duh). So how do I go about getting this game disassociated f... See more...
I claimed Samurai Showdown as a free game, but I want to remove it from my library. The refund approach doesn’t apply here (as it was free, duh). So how do I go about getting this game disassociated from my account?
My code has arrived!  12 hours after the bundle, so I consider myself quite lucky compared to others!
Agreed @Fe3dbak. FE was meant to be the only way to lock in the day 1 experience.  Even if the hardware was delayed, I think people would have accepted as long as they could get in and register thei... See more...
Agreed @Fe3dbak. FE was meant to be the only way to lock in the day 1 experience.  Even if the hardware was delayed, I think people would have accepted as long as they could get in and register their tags.  With lower than expected sales, PE orders (some of which are months later than FE orders) are arriving first and some of those have codes and are happily playing. It's a huge snub to those who wanted to support this service the most.
Why is this topic marked as solved, when it's clearly ongoing for many people?
Not good enough. Founders Edition should have been ring-fenced once it had sold out.  Those who purchased it should get the hardware and the access before anyone else.  Or what was the point? To se... See more...
Not good enough. Founders Edition should have been ring-fenced once it had sold out.  Those who purchased it should get the hardware and the access before anyone else.  Or what was the point? To see people who purchased PE months later happily playing now while FE purchasers sit on unusable equipment is galling to say the least.
@nixwebo I had the same issue with online support, the inside 1 minute thing is not accurate.  I eventually got a call back 90 minutes after submitting, but support could only advise they'd try and g... See more...
@nixwebo I had the same issue with online support, the inside 1 minute thing is not accurate.  I eventually got a call back 90 minutes after submitting, but support could only advise they'd try and get a code generated for me and sent via email.  To be honest I'm not sure if they can actually do anything to assist, as I assume the code generation is automated.
  Ordered June 7th, shipped November 19th, arrived November 20th ~10am GMT.  No code as of 17:00 GMT.  Contacted support, advised that they will try to get the code to me asap, but cannot say how lo... See more...
  Ordered June 7th, shipped November 19th, arrived November 20th ~10am GMT.  No code as of 17:00 GMT.  Contacted support, advised that they will try to get the code to me asap, but cannot say how long it will take.
Ordered 7th June, bundle arrived today, no code received as yet.