It is marked as solved how did you solve it? I have received the premier edition yesterday and noticed the problem right away. After the tests made together with the support team, they have opened a...
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It is marked as solved how did you solve it? I have received the premier edition yesterday and noticed the problem right away. After the tests made together with the support team, they have opened an RMA. From what I have been reading around it has not been really useful for everybody. I kept testing it on my own and perhaps I have found out the origin of the problem. At least something that has worked for me. Could you please make a test on your side and let me know the outcome? I have already send an email to the stadia support team, let us see if they are able to solve the problem without replacing the all thing. The problem in my case does not seem to come from the controller at all. If the controller is connected to the chromecast ultra via wifi and the connection of chromecast ultra is made via ethernet cable then the audio through the headphones is crackling. If I disconnect the headphones the audio through the speaker of the TV gets back to normal. Now if I unplug the ethernet cable from the original power supply that came with the stadia premier edition and set up the chromecast ultra to use wifi via google home app then the issue with the headphones is gone. So, in case you are experiencing the same issue with headphones and your chromecast ultra is connected via an ethernet cable, unplug it and see if that works for you. If yes please report it here and perhaps contact the customer service as well.